St. Louis, Mo., April 28, 2017 – Better Business Bureau (BBB) can help consumers reduce hassles from one of the most stressful events of life – moving - by helping them find trusted movers and by providing tips to reduce the chance of errors or foreseeable problems.
Last year, BBBs nationwide fielded more than 1.4 million requests for BBB Business Profiles from consumers looking for movers; more than 6,152 complaints about American movers were registered with BBB. More than 13, 268 local consumer inquiries about movers in Eastern Missouri and Southern Illinois were received. 210 complaints were registered.
Common complaints included damaged or missing items, bills that were higher than estimates, late deliveries and in some cases, goods held hostage for additional payments.
“Finding a trustworthy mover is the first step toward a stress-free move,” said Michelle L. Corey, BBB president and CEO. “We encourage consumers to check movers out with BBB, contact their references and understand contracts with the moving company. Then there should be few, if any, surprises.”
BBB’s website has BBB Business Profiles on more than 20,000 companies that provide moving or related services. The reviews list any customer complaints registered against the companies and how they were resolved, as well as helpful information, such as the mover’s BBB rating from A+ to F, its website and contact information.
An interstate household mover should be licensed with the Federal Motor Carrier Safety Administration (www.protectyourmove.gov). Movers who operate within a single state are regulated by that state’s government. In Missouri, check with the Missouri Department of Transportation. In Illinois, check with the Illinois Department of Transportation.
Some “red flags” to watch for when hiring movers include:
BBB offers consumers the following tips on hiring a mover:
Keep up-to-date with BBB’s most recent press releases:
St. Louis Area Media Contacts: Chris Thetford, Vice President-Communications, (314) 584-6743 or (314) 681-4719 (cell), email@example.com
Shellie Kreter, PR & Communications Manager, (314) 584-6723 or (314) 348-5451 (cell), firstname.lastname@example.org
Bill Smith, Investigator, (314) 584-6727, email@example.com
Columbia media contact: Sean Spence, Columbia Regional Director, (573) 886-8965, firstname.lastname@example.org
Cape Girardeau media contact: Joey Keys, Cape Girardeau Regional Director, (573) 803-3191, email@example.com
Quincy media contact: Mara Clingingsmith, BBB Quincy Regional Director, (217) 209-3972 or (217) 242-6272 (cell), firstname.lastname@example.org
BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. Most BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Profiles on more than 5.3 million companies, 11,000 charity reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Visit bbb.org for more information.