St. Louis, Mo., April 11, 2017 – Five months after Better Business Bureau (BBB) issued a consumer alert on Global Movers & Storage, the residential moving firm continues to operate out of the same warehouse facility in Berkeley, Mo. – but under a new name.
BBB advises consumers to exercise extreme caution before dealing with the new business, Delta Movers, 6746 Romiss Ct., or its manager, Matania Wertheim. Wertheim also uses the name Matt Wertheim.
BBB’s alert last fall reported that Global Movers and Wertheim had ties to the operators of more than a dozen other moving companies who have left a trail of more than 400 frustrated customers across the nation.
Global Movers/Delta Movers has an “F” rating with BBB, the lowest possible. Consumers have filed 16 complaints against the business, seven of which are unanswered or unresolved.
Both Global Movers and Delta Movers operate under the corporate name WMGS Corporation, which was registered with the Missouri secretary of state last August.
Several complainants told BBB that Global Movers quoted one moving charge over the phone and then increased that charge – often dramatically – on the day of the move. They also said they lost thousands of dollars in damaged or missing household items. Several said sales representatives often were cordial and helpful until they got the moving contract, and then became hostile and difficult to contact when problems arose.
“It was the worst business experience I have ever had,” said a woman from Winter Garden, Fla., who said the company initially estimated her move from Colorado to Florida at $8,000, but then workers raised her cost to $19,000 when they arrived for the move.
Michelle Corey, president and CEO of BBB St. Louis, said the company’s name change does not erase its responsibility to its previous customers. “No ethical business should believe it can wipe away its past by simply changing its name,” Corey said. “It is not a way to build consumer trust.”
The earlier alert on Global Movers was first published on BBB’s website on Nov. 9. That same day, Delta Movers registered the domain name deltamoversus.com through Domains By Proxy. Delta Movers was registered as a fictitious name, or trade name, for WMGS Corporation on Jan. 30. Wertheim is the only incorporator listed for WMGS.
In addition to the complaints against Global Movers, BBB also is concerned about numerous customer testimonials, or reviews, on behalf of Delta Movers that appear on a variety of internet sites. Most of the reviews were posted either before or shortly after WMGS began operating as Delta Movers. All claim to be from customers of Delta Movers and offer glowing testimonials of the company.
The reviews are similar to those posted last year for Global Movers. BBB attempted to contact persons claiming to post those reviews, but was unable to reach any of them.
Also, the company’s website claims it has been in business more than 20 years, despite the fact that the Delta Movers’ domain registration and Missouri secretary of state registration are just months old. The website also states, falsely, that Delta has an A+ rating with BBB.
The complainant from Winter Garden, Fla., said the movers sent by Global Movers not only pressured her into a last-minute $11,000 upcharge, but also delivered her household items more than two weeks later than originally promised. She estimates she lost between $6,000 and $8,000 in damaged or missing items.
An Army veteran from Warren, Mich., said Global Movers initially estimated the price of her move from Colorado at $2,400, but then insisted she pay $4,300 on the day of the move. Her father, who helped negotiate the move, said he was able to get the price down to $3,800.
“It was terrible,” said the father, who said Global Movers lost three boxes in the move, including his daughter’s military paperwork. While he eventually was able to find two of the missing boxes at another consumer’s home in Illinois, he remains angry about the move.
“The best thing that would happen to them is that they close down,” he said.
BBB’s November alert notified the public of Wertheim’s past business relationship with Avichai Minkoff of Houston, who has been tied to several other moving companies that have been the focus of consumer complaints to BBBs around the country.
At that time, Wertheim denied knowing Minkoff or Minkoff’s wife, Chani Green, also known as Chana Green. Green also has been involved in moving businesses.
In a recent interview at his Berkeley warehouse facility, Wertheim acknowledged to a BBB investigator he lied when he said he did not know Minkoff or Green. He said he had been caught off guard. He also said that “I no longer have partners.” He mainted he had broken his ties to associates because of their bad business practices. He declined to answer additional questions, asking that future questions be emailed to his office. He has not responded to those emails.
BBB offers the following tips for consumers who need to hire a mover:
St. Louis Area Media Contacts: Chris Thetford, Vice President-Communications, (314) 584-6743 or (314) 681-4719 (cell), firstname.lastname@example.org
Shellie Kreter, PR & Communications Manager, (314) 584-6723 or (314) 348-5451 (cell), email@example.com
Bill Smith, Investigator, (314) 584-6727, firstname.lastname@example.org
Columbia media contact: Sean Spence, Columbia Regional Director, (573) 886-8965, email@example.com
Cape Girardeau media contact: Joey Keys, Cape Girardeau Regional Director, (573) 803-3191, firstname.lastname@example.org
Quincy media contact: Mara Clingingsmith, BBB Quincy Regional Director, (217) 209-3972 or (217) 242-6272 (cell), email@example.com
BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. Most BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Profiles on more than 5.3 million companies, 11,000 charity reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Visit bbb.org for more information.