Customer ReviewsforCackle Hatchery, LLC
135 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Tommy H
5 stars03/13/2024
My first time ever ordering chicks through the mail ordered 10 Silver Laced English orpingtons received 12 all 12 checks was alive when I picked up at post office and doing well I would highly recommend cackle hatchery to anyone ordering chicks through the mailCackle Hatchery, LLC Response
03/14/2024
We're so happy you had a great experience and for taking the time to share your feedback with us!Review from Jenn H
1 star03/09/2024
I ordered the Silkie Bantam Special with 15 chicks. When I received them, they seemed ok, until they werent. Within 24 hours I had lost 12 and then lost one more the next morning. I contacted Cackle Hatchery after finding the 13th one, and after being asked a multitude of questions about how they had been cared for, they stated there was nothing they could do for me because they dont cover anything after the arrival, only what shows up in the box the day you receive the chicks. Most other hatcheries cover up to 24 or 48 hours after arrival. I have raised hundreds of chickens, and have never had an issue like this before where the majority of them died within the first couple of days! Because their policy does not cover anything after arrival, all they offered were suggestions on giving them yolk from a hard-boiled egg, moving the heat lamps to a different location, etc. No refund or replacement was offered, even though out of 15 chicks 12 did not survive within the first 24 hours and one the other the following morning. So I basically paid over $100 for 3 chickens (an extra was thrown in), 2 of which seem to be a bit weak and I am questioning their survival. This was my first time ordering from Cackle Hatchery and will be my last. The other hatcheries I have ordered from over the years have been very personable and helpful, and I have never had so many chicks not make it with the other hatcheries, and when there was a loss, it was only one or two and they were more than happy to either refund the amount or send replacements.Cackle Hatchery, LLC Response
03/11/2024
I am very sorry that you did not have a great experience. Unfortunately, our guarantee is for live arrival only (unless we're contacted on arrival of any issues) and this was agreed to before an order could be placed. When our reps get a call about loss, they try to help go over care just to see if we'd recommend any changes. From our guarantee: Buying live poultry has inherent risk of successfully raising them and is a buyers risk. Sometimes things go wrong without any real reason that can be determined even when care instructions are followed. 98% of Cackles customers experience great success when following our care instructions and videos.Review from Tiffany W
5 stars02/22/2024
We ordered minimum of 15. We picked up at post office. Package was very secure. Our new chicks were ******************...all 18 of them because Cackle sends a couple extra just in case some do not make the journey. Thanks Cackle for setting an awesome example!!!Cackle Hatchery, LLC Response
02/23/2024
Thanks for taking the time to leave a review and update us on your babies!Review from Jacob T
5 stars02/19/2024
We order upwards of **** chicks per year and always have great success with Cackle Hatchery. The gals in the store are always friendly and helpful and we look forward to seeing them every month during the spring and summer. We have great sexing accuracy in our layers and the jumbo cornish cross survive better than other hatcheries that we've tried. Love the folks at Cackle, and I look forward to another successful year!Cackle Hatchery, LLC Response
02/20/2024
Awesome! Thanks for the rave review!Review from Cindy R
5 stars02/15/2024
We order every couple years. Always great service, easy shipping, and spot on with every order we've ever purchased. We've also made trips there and purchased straight from their store. Again, great service! Definitely a 5 star review from my family and I.Cackle Hatchery, LLC Response
02/20/2024
Thanks for the 5 star review!Review from Peggy M
5 stars01/23/2024
Second time ordering from you. Only lost one chick in transit which is understandable **************** has always been helpful However LOL I know straight runs you take a chance 68% **** ??All healthy and happy would not hesitate to order again Thanks CackleCackle Hatchery, LLC Response
01/25/2024
Thank you for your feedback and taking the time to leave a review!Review from Suzanne M
5 stars01/16/2024
CACKLE HATCHERY BREED TRUE!!! I LOVE MY BLACK COPPER MARANS!! ANXIOUSLY WAITING TO SEE EGG COLOR!! GOT BACK IN AUGUST OF 23!!! THEY ARE DOING GREAT!!! NO COMPLAINTS HERE IN THIS HEN HOUSE!!!!!! THANK YOU CACKLE FOR MY BIRDS! CAME ON TIME.... HEALTHY AND BEAUTIFUL!!!!! WILL I BE BACK???? FOR SURE!!!!!! PRICES FAIR ALSO!!!Cackle Hatchery, LLC Response
01/18/2024
We are so pleased your are enjoying your Cackle flock! Thank you for taking the time to leave a 5 star review!Review from Acquindolyn H
5 stars01/16/2024
Wonderful Company...They respond to you in a timely manner and their products are great.I received my birds as scheduled.They were all healthy and all survived and are *************.I highly recommend this company.Cackle Hatchery, LLC Response
01/18/2024
Thank you so much for the kind words and taking the time to leave a 5 star review!Review from Julie S
5 stars12/23/2023
So impressed with this hatchery! We received EXACTLY what we ordered PLUS ONE MORE!!! Highly recommend this business!!! VERY REPUTABLECackle Hatchery, LLC Response
01/05/2024
We're so happy you were pleased with your experience! Thank you for taking the time to leave a great review!Review from Frank H
5 stars12/17/2023
I ordered Cornish Cross and Pullets from Cackle Hatchery in early 2023. Unfortunately, the worst storm of the winter hit ** during when they were shipped. Temperatures dropped to zero. Some died during shipment, but Cackle refunded for the death loss and the remaining chicks did extremely well. I'm ordering again in ****, but waiting until our average last freeze date, this time. Cackle gets a 5 star for their service and how they care about their chicks.Cackle Hatchery, LLC Response
12/18/2023
Thank you for taking the time to leave a 5 star review! Please keep in mind, you can preorder at any time and request the later ship date to ensure you can get your order when you'd like.
Customer Review Rating
Average of 135 Customer Reviews
Contact Information
411 W Commercial St
Lebanon, MO 65536-3107
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 3:00 PM |
SuSunday | Closed |
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