Business ProfileforB-Dry & B-Wet Solutions

I have a property in Belleville, Il that I purchased in 1990. The previous owner had a wall anchor system and waterproofing system installed by B-Dry Systems out of Highland, IL. The system has a "non-expiring Full Warranty for the full life of the structure, regardless of ownership" I am in the process of trying to sell this property and the walls are bowing and cracked and there is water leaking into the basement in several areas. I had B-Dry representative come out who tried to sell me additional services and said only a couple of the wet areas were covered under warranty. When I told him I was not interested in purchasing additional services and would just like to schedule to have the covered items repaired, he scoffed at me and said "good luck with that" and left my property. I have called their office and complained about the very unprofessional manner in which I was treated and asked to talk to a supervisor/owner and tried unsuccessfully to schedule the items that were said to be covered under warranty. I have since called 3-4 times requesting a call back from a supervisor/owner. I have not received any response from this company. The warranty clearly states that it is non-expiring for the full life of the structure, regardless of ownership. Thank you for your attention.