Business ProfileforAqua Systems

I’m an Aqua Systems home water delivery service customer. Aqua Systems has a 3 week water delivery schedule. When I signed up for water delivery service, I was told that I would receive a 1-for-1 service: meaning for every empty bottle I returned, I would receive a full 5 gallon bottle of water. On 2-21-22 I was scheduled for water delivery. However, Aqua Systems failed to make that delivery. I inquired and was informed that Aqua Systems had run out of the “5-gal Diamond Spring Water” which is the water we elect for service. I requested if the Manager could email me 24hrs in advance so I can have my empty bottles out ready for pick up for the new non-standard delivery date. His email response was, “We will call/send a text with the new delivery date as soon as we figure that info out.” I never received a call, text (or email) with a new delivery date. So it came to my surprise when I came home today that there were four 5-gal bottles delivered at my front door without any advance notice. Unfortunately this is not an isolated incident. Aqua Systems failed most recently to make the 12-20-21 delivery as well citing they had run out of the Diamond Spring Water. How does a water delivery company run out of water? When I signed up for water delivery service I was told that I would receive invoices by email. That hasn’t happened as of yet. For every delivery I have to call Aqua Systems to request an invoice to be emailed. Although they’re usually able to do it within a week of my phone call request, I have been sent incorrect invoices multiple times. Also since my invoices have been incorrect multiple times, I cannot elect for automatic billing or wait for invoices to be physically mailed to home address. All am asking for is to receive the water service I signed up for leaving out my empty water bottles and receiving full water bottles - and then being properly billed for that service.