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          Omni Tree Service, Inc. has 1 locations, listed below.

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            Business ProfileOmni Tree Service, Inc.

            Tree Service
            BBB accredited business

            Contact Information

            415 Old State Rd

            Ellisville, MO 63021-5900

            Visit Website
            (636) 391-9944

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            Customer Reviews

            4/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/27/2007

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Certified Arborists Providing Plant Healthcare Services in St. Louis

            Products & Services

            St. Louis Tree Trimming & Tree Removal Services

            Business Details

            Location of This Business
            415 Old State Rd, Ellisville, MO 63021-5900
            BBB File Opened:
            5/1/1999
            Years in Business:
            24
            Business Started:
            5/1/1999
            Business Started Locally:
            5/1/1999
            Business Incorporated:
            9/10/1998
            Accredited Since:
            11/27/2007
            Type of Entity:
            Corporation
            Business Management
            • Mr. Thomas Reid, President
            • Denise Reid, Office Manager
            Contact Information

            Principal

            • Mr. Thomas Reid, President

            Customer Contact

            • Mr. Thomas Reid, President
            Additional Contact Information

            Fax Numbers

            • (636) 391-9948
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to hire a reputable arborist or tree service company

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/21/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            This correspondence has been sent to the Better Business Bureau with the hope it will persuade Omni Tree Service to repair the damage one of it's trucks caused to our driveway. The truck was used by Omni Tree Service to remove a tree stump from our yard. Although we were disturbed by the damage, we promptly compensated Omni Tree in the entirety for its services ($3,040.00) because we have a long standing relationship with the company and felt confident we would be reimbursed for the truck driver's error. Clearly, Omni Tree understands the damage it caused. When I telephoned the firm to report the damage, a company representative came to our home to inspect and photograph the damage. Since that time, I have tried repeatedly to discuss the necessary repairs with ****** ****, the company's president, however he has refused to either accept or reply to our numerous telephone calls. It is my hope the Better Business Bureau can convince Mr. **** to meet his financial obligations to us for damages incurred as a result of Omni's inattention.
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            M. W.

            06/21/2023

            Failed twice to show up for service, office does not return phone calls. Technicians are good but office staff is disorganized and disinterested.

            Omni Tree Service, Inc. Response

            06/23/2023

            Hi ****,I apologize if you have had a negative experience with out office staff recently. We have had a recent change of staff and are improving our organizational issues that we have had in the past. Not returning phone calls is unacceptable and is an issue is being address. Omni Tree Service really cares about their costumers and we want to resolve this issue. The injection that we have you scheduled for is meant to be done when the tree is dormant, which would be either in the late fall or early winter. If one of our office staff said we would do your injection earlier this summer, it was just a misunderstanding on their part. We do most of our injections in the summer months and were probably unaware that this was meant to be done in the winter. I apologize if our office staff did not communicate this well.

            Customer Response

            06/23/2023

            Business contacted me right away, finally explained some things and corrected the bad information I received before, apologized, and set a plan to rectify.
            Read 1 More Customer Review

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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