BBB Accredited Business Profile

Charter Spectrum

Charter Spectrum

(203) 905-7800

Charter Spectrum

24 years in business
Headquarters
12405 Powerscourt Dr
Saint Louis, MO 63131-3673
Fax Numbers
  • (864) 297-2236
Additional Email Addresses
  • chartercomplaints@chartercom.com
Additional Website Addresses
BBB File Opened: 12/01/1992
Business Started: 12/01/1992
Business Started Locally: 12/01/1992
Business Incorporated: 11/03/1999 in MO
Type of Entity
Corporation
Business Management
  • Thomas Rutledge, President & CEO
  • Office of Corporate Escalations
Business Category
  • Television - Cable, CATV & Satellite
  • Telephone & Television Cable Contractors
  • Internet Services
  • Telephone Communications

Alternate Business Names
  • Charter Communications Inc.
  • Time Warner Cable
  • Bright House Networks
BBB accredited business

A+

Government Action

Gov. Action
On October 19, 2015, Missouri Attorney General, Chris Koster, announced a lawsuit against Charter Communications which alleges the company violated federal and state telemarketing and No Call Laws. The Attorney General's office received 350 No Call Complaints about harassing practices by Charter's telemarketers. Many consumers complained about daily calls from Charter and some consumers received up to three calls a day. The calls w... Read More

Government Action

Charter Spectrum

On February 1, 2017, New York Attorney General, Eric Schneiderman, announced a lawsuit with Charter Spectrum.  The lawsuit alleges Charter lied about internet speeds. The attorney general argues that Charter and its subsidiary, Spectrum, have provided subpar services, with internet speeds slower than the company advertised.

Spectrum had been known as Time Warner Cable before Charter purchased it for about $60 billion, in a deal... Read More

Pattern of Complaint

The BBB has received numerous complaints against this firm that offers cable TV, Internet and phone service.

The patterns of complaints primarily allege poor customer service, billing errors, late arrivals for appointments, no notification when appointments are canceled, misleading advertising, and failure to refund consumers upon cancellation of service. These matters have been brought to Charter Spectrum's attention. The company has responded... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

M: 8:00 AM-6:00 PM
T: 8:00 AM-6:00 PM
W: 8:00 AM-6:00 PM
Th: 8:00 AM-6:00 PM
F: 8:00 AM-6:00 PM
S: 9:00 AM-1:00 PM
Su: Closed

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Charter Spectrum

Charter Spectrum

BBB ACCREDITED SINCE 05/01/2008

Customer Review Rating:

94%

Composite Score: