BBB Accredited Business Profile

Charter Spectrum

Charter Spectrum

(203) 905-7800

Charter Spectrum

24 years in business
Headquarters
12405 Powerscourt Dr
Saint Louis, MO 63131-3673
Fax Numbers
  • (864) 297-2236
Additional Phone Numbers
  • (918) 664-8844
Additional Email Addresses
  • chartercomplaints@chartercom.com
Additional Website Addresses
BBB File Opened: 12/01/1992
Business Started: 12/01/1992
Business Started Locally: 12/01/1992
Business Incorporated: 11/03/1999 in MO
Type of Entity
Corporation
Business Management
  • Thomas Rutledge, President & CEO
  • Office of Corporate Escalations
Business Category
  • Television - Cable, CATV & Satellite
  • Telephone & Television Cable Contractors
  • Internet Services
  • Telephone Communications

Service Area
We service the following area(s): Illinois, Missouri
Alternate Business Names
  • Charter Communications Inc.
  • Time Warner Cable
  • Bright House Networks
  • Spectrum Communications
BBB accredited business

B+

Government Action

Charter Spectrum

On February 1, 2017, New York Attorney General, Eric Schneiderman, announced a lawsuit with Charter Spectrum.  The lawsuit alleges Charter lied about internet speeds. The attorney general argues that Charter and its subsidiary, Spectrum, have provided subpar services, with internet speeds slower than the company advertised.

Spectrum had been known as Time Warner Cable before Charter purchased it for about $60 billion, in a deal... Read More

Government Action

Charter Spectrum
On August 28, 2017, Missouri Attorney Josh Hawley, announced a settlement with Charter Spectrum, AKA Charter Communications.  The lawsuit alleged Charter Spectrum violated state and federal No-Call and telemarketing laws.  Under the settlement, Charter agreed to a monetary payment of $225,000 and to terms designed to prevent and quickly remedy any potential future violations. Unwanted telemarketing calls annually rank highest on t... Read More

Pattern of Complaint

The BBB has received numerous complaints against this firm that offers cable TV, Internet and phone service.

The patterns of complaints primarily allege poor customer service, billing errors, or misleading advertising.  In addition, consumers have reported receiving no notice about rate hikes and slow internet speeds.  These complaints have come primarily from former Time Warner customers.  These matters have been brought to Charter Spectrum's ... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Charter Spectrum include:

  • Government action(s) against the business

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Su: Closed

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Charter Spectrum

Charter Spectrum

BBB ACCREDITATION SINCE 05/01/2008

Customer Review Rating:

98%

Composite Score: