BBB Accredited Business Profile

Charter Spectrum

Charter Spectrum

(636) 207-5100

Charter Spectrum

24 years in business
Headquarters

12405 Powerscourt Dr
Saint Louis, MO 63131-3673

Fax Numbers
  • (775) 850-1279
  • (423) 942-6851
  • (920) 907-7723
  • (320) 654-1856
  • (606) 546-5779
  • (281) 362-6005
  • (864) 254-7315
  • (817) 740-8781
  • (310) 456-6283
  • (231) 947-2004
  • (636) 207-5130
Additional Phone Numbers
  • (573) 348-4411
  • (573) 875-8875
  • (314) 361-7300
  • (314) 983-9352
  • (573) 348-1963
  • (573) 885-3740
  • (573) 438-6611
  • (660) 826-0933
  • (660) 747-3116
  • (660) 747-8999
  • (636) 464-8878
  • (636) 937-1667
  • (573) 642-7266
  • (866) 207-3663
  • (636) 207-5100
  • (888) 438-2427
  • (217) 267-3196
  • (800) 827-8288
  • (805) 544-2688
  • (208) 549-3040
  • (864) 254-7271
  • (308) 615-0017
  • (509) 575-8931
  • (888) 871-4485
  • (434) 392-8144
  • (218) 751-5507
  • (866) 731-5420
  • (888) 954-8484
  • (734) 243-9350
  • (770) 806-7060
  • (719) 576-7404
  • (423) 479-9743
  • (800) 990-8883
  • (301) 722-6540
  • (508) 853-1515
  • (920) 907-7755
  • (763) 682-5982
  • (606) 679-1148
  • (559) 781-3030
  • (360) 828-6740
  • (281) 367-8900
  • (800) 955-7766
  • (866) 472-2200
  • (864) 254-7315
  • (864) 254-7260
  • (919) 708-5902
  • (800) 545-0994
  • (817) 509-6272
  • (310) 456-8888
  • (800) 783-5701
  • (231) 947-5221
  • (931) 461-4304
  • (888) 536-2223
  • (865) 984-1400
  • (636) 220-4714
  • (636) 220-4813
  • (636) 220-4801
  • (636) 441-7511
  • (877) 728-3121
  • (304) 675-3398
  • (989) 356-9287
  • (888) 821-4559
Additional Email Addresses
  • chartercomplaints@chartercom.com
Additional Website Addresses
  • http://www.charter.net
BBB File Opened: 12/01/1992
Business Started: 12/01/1992
Business Started Locally: 12/01/1992
Business Incorporated: 11/03/1999 in MO
Type of Entity
Corporation
Business Management
  • Customer Service: Regina Day, Customer Care Escalations Manager
  • Vickie Mason, Customer Service
  • Glenda Riley, Customer Service
  • Jana Brewer, Sr. Director Customer Care Operations
  • Principal: Thomas Rutledge, President & CEO
  • Taylor Johnson
  • Mr. Sean O'Donnell, Vice President and General Manager
  • Debbie Johnson, Senior Manager of Field Communications

Contact Information
  • Customer Service: Regina Day, Customer Care Escalations Manager
  • Vickie Mason, Customer Service
  • Glenda Riley, Customer Service
  • Jana Brewer, Sr. Director Customer Care Operations
  • Principal: Thomas Rutledge, President & CEO
  • Taylor Johnson
  • Mr. Sean O'Donnell, Vice President and General Manager
  • Debbie Johnson, Senior Manager of Field Communications

Business Category
  • Television - Cable, CATV & Satellite
  • Telephone & Television Cable Contractors
  • Internet Services
  • Telephone Communications

Alternate Business Names
  • Charter Communications Inc.

A+

Government Action

On October 19, 2015, Missouri Attorney General, Chris Koster, announced a lawsuit against Charter Communications which alleges the company violated federal and state... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

M: 8:00 AM-6:00 PM
T: 8:00 AM-6:00 PM
W: 8:00 AM-6:00 PM
Th: 8:00 AM-6:00 PM
F: 8:00 AM-6:00 PM
S: 9:00 AM-1:00 PM
Su: Closed


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Charter Spectrum

Charter Spectrum

BBB ACCREDITED SINCE 05/01/2008

Customer Review Rating:

Positive
4%
Neutral
4%
Negative
92%

Composite Score:

0 3