Business ProfileforPrestige Pools and Spas

I ordered a Marquis Crown Series-Spirit Spa from Prestige Pools & Spas in St. Louis, Missouri on 07/06/2021. I picked up the Spa myself on 10/08/2022, because delivery was unavailable. Timeline of events: -I picked up the spa because their delivery company could not be bothered with my delivery. Their forklift driver was hard to work with and very condescending. -After installing the spa, it quit working within 20 hours. They did replace the main control panel. -After 1 day, I discovered other faults. Prestige did not answer any of my calls or respond to my messages or emails for days. So, I physically went into the store for help. They gave me a bunch of run around but did eventually agree to send another tech to my home. -Tech discovered the wifi control panel was not installed. I paid for this panel and it was on the invoice & contract. The spa was supposedly custom built according to my order. Therefore, the wifi panel should have been installed at the factory. -Tech installed the wifi panel but could not plug the power cord into the wall to make sure it worked. Additionally, the tech did not leave an access code that was needed to complete the wifi installation. -It took several phone calls and over a week to actually receive the wifi access code, because the local shop did not know the code or even that a code was needed. Clearly, they are selling products which they cannot service. -The microsilk system, which is the whole reason I chose this spa dealer, has never worked. -The wifi has quit working. -A tech was sent out after contacting the manufacturer & did discover that the microsilk system did not work. Prestige will not fix this problem. -Despite repeated attempts, Prestige has stopped all correspondance with me. -I contacted the manufacturer to explain my situation & displeasure with both the spa and Prestige, I was told to fix it myself or sell it. I can't sell a spa that does not work. I want a FULL refund & the spa removed from my home.