BBB Accredited Business Profile

MidwayUSA

MidwayUSA

(800) 243-3220

MidwayUSA

39 years in business
5875 W Van Horn Tavern Rd
Columbia, MO 65203-9274
Additional Email Addresses
  • customerservice@midwayusa.com
BBB File Opened: 01/15/1999
Business Started: 06/18/1977
Business Started Locally: 06/18/1977
Business Incorporated: 05/13/1977 in MO
Type of Entity
Corporation
Business Management
  • Matt Fleming, President
  • Larry Potterfield, Founder & CEO
  • Brenda Potterfield, Founder
  • Adam Ray, VP of Customer Support
Contact Information
  • Principal: Adam Ray, VP of Customer Support
Business Category
  • Sporting Goods - Retail
  • Gun Safes
  • Ammunition
  • Ammunition Reloading
  • Archery Equipment & Supplies
  • Boots
  • Guns - Air, BB and Pellet
  • Gun sights, Scopes & Mounts
  • Clothing - Retail
  • Internet Shopping
  • Metal Fabricators

Products & Services
MidwayUSA offers over 100,000 shooting, hunting and outdoor products.
Alternate Business Names
  • MidwayUSA, Inc.
  • Midway Arms
  • Midway Arms, Inc.
Methods of Payment
  • MidwayUSA accepts MasterCard, Visa, Discover, American Express and Diners Club as forms of payment.
Refund & Exchange Policy: 
Return Policy for MidwayUSA Brand Products
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We’re so confident you’ll love our “MidwayUSA” brand products that if you’re not completely satisfied with your purchase, you may return it for a refund or exchange within 90 days. After 90 days, our Limited Lifetime Warranty covers defects in materials and workmanship under normal use, for the life of every “MidwayUSA” brand product with proof of purchase. You may exchange it for an identical product or get MidwayUSA credit.

Return Policy for All Other Products
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If you’re not completely satisfied with your purchase, you may return products for an exchange or refund, at the original purchase price plus applicable sales tax, within 90 days of purchase.
-We accept returns on unused, unaltered products in original packaging with all accompanying manuals, instructions and accessories.
-If a product is defective, we will accept it with a detailed explanation of the defect, subject to validation upon receipt.
-Due to safety considerations, ammunition, blackpowder firearms, gunpowder, primers, and treestands may not be returned. In addition, products requiring fuel or liquid may not be returned once fuel or liquid has been added.
-Products shipping directly from the supplier must be returned directly to the supplier.
-Please contact the supplier regarding any warranty issues or return requests not eligible for return.
-For products returned without proof of purchase (in the case of a gift), we will gladly exchange the product for an identical product or issue a refund in the form of a MidwayUSA credit, using the lowest price offered in the last 365 days plus applicable sales tax.

A+

Overview

MidwayUSA offers over 100,000 shooting, hunting and outdoor products.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Business Profile


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MidwayUSA

MidwayUSA

BBB ACCREDITED SINCE 12/08/2009

Customer Review Rating:

Positive
33%
Neutral
0%
Negative
67%

Composite Score:

0 3
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