Business ProfileforThe Sewer Pros

On June 6th, Sewer Pros inspected our home at XXXX ***** and recommended hydrojetting the sewer line to clean out roots (causing flooding in the basement). On June 30th, they arrived to do the hydrojetting. They charged us $769 for the service. The tech did work for several hours but told us that he could not make any progress and we'd simply have to replace the line. As part of that replacement process, we've been talking to other companies. One company was very sure that they could clean out the line. They arrived on July 26th and pulled out a lot of roots! The line does still need replacing but it is several months before anyone can do that and, in the meantime, we can now do laundry without flooding the basement! They charged us $700 for the service. Note that Sewer Pros have 3 videos at this point, the initial inspection, the work after their tech came out and the work after the second company came out. Everyone is in agreement that the second company made significant progress that Sewer Pros did not. When I spoke to Sewer Pros, they told me 1) they had already started the job and anybody could have done more w/ more work. I told them ok, they charge $99 for each additional hour so if we just needed an additional 3 hours to get it to the point of not flooding the basement, I should have been offered the option to make that happen rather than being told it was impossible. Then I would have saved $400 over what I actually paid. I asked for the $400 to be reimbursed. At that point the woman told me she had to talk to someone else and would call me back. When she did the argument had changed to 2) it didn't matter if the work was effective or not, they charged for their time and they had been out here for 3 hours so they would not offer me any money back. I strongly disagree - I pay for results, not just time. I told her if I had to escalate, I would ask for a full refund and she told me she understood. I welcome help here. Thank you Susan