Business ProfileforSeptic Solutions Inc

I purchased a jet aerator from this company because it appeared to be of good quality and the price was reasonable. It also boasted a 3 year warranty (prorated). I paid $475 for it. It lasted less than a year and a half before the motor burnt out. There is nothing wrong with my system (recently inspected professionally). This is completely unacceptable. This is obviously due to poor quality or defect. The company is very difficult to deal with. Getting them to respond to emails or online inquiries is near impossible. I was actually told by an employee that the online inquiry doesn't work. I took the picture like they requested and emailed them in. I followed up two weeks later because they didn't respond (again). Finally I got the response that they were going to give me a credit of $63.75 toward a new motor that cost $325 making me come out of pocket another $261.25 for the exact same unit. An upgrade would of course be more money, but I was allowed to keep the whopping $63.75 credit toward that (sarcasm very much intended). I tried to reason with them but was instead just emailed a copy of their lousy prorated warranty which obviously only gives about 13% of the purchase price for the time window that mine failed within ($475 purchase price; $63.75 credit). I'm not sure how this company has an A+ rating considering they don't stand behind their product and they have many similar reviews online and on the BBB website. What a bunch of scammers!