Customer ReviewsforAcademy Air

my **** faucet suddenly stopped working in my kitchen. The sensor wasnt working and even with the manual faucet, water was not coming out. In hindsight i should of replaced the batteries first before calling anyone but seeing that the water wasn't coming out when i tried the handle on its own - i thought it might be a bigger problem. The gentlemen came and first told me that it is hard to assess what is going, but we should try batteries first. i had to go get batteries and, in the meantime, he put together a quote and told me, if the batteries didnt work than it would be $525 just to assess the situation to figure out what is wrong and that the cost to fix the issue once the diagnosis was complete would be another fee. But long story short, putting in new batteries fixed the issue. He said because he assessed the situation and performed the work of putting batteries in that i would be charged for his labor and i had to pay $129. i think that is very excessive. i told him i understand paying the $69 service fee, but having to pay for him to put the batteries in feels like im being taken advantage of. He asked me if i wanted to put the batteries in or have him and he was already on the floor by the battery pack. i would have been happy to replace the batteries if i knew it would cost me. i understand seeking services for plumbing issues are never going to be cheap, but i am about fairness as well. i will not be seeking service from this company in the future and will do more due diligence on my part prior to calling for help.

I was a happy customer with ****** HVAC, which sold out to Academy Air. I had a service contract to check my air conditioning system in early summer. The inspection did not take place until August. Academy said they were short of techs, because no one from ****** took a job with them. I felt that ****** customers were being treated as 2nd class. I checked the temperature drop across my evaporator coil the day before the inspection. The drop was 18dF, which is good. The technician from Academy came out and checked the unit. He said that it needed 2 lbs of refridgerant and stop leak added. He handed me a price quote of $630.00. I refused the service. My neighbor is a HVAC tech for another company. I showed him the quote and said it was way over priced, and NEVER add stop leak to a system. He checked the unit and added 1/2 pound of refridgerant. Needless to say Academy Air will never hear from me again.

In early March ******************************************************************** our basement needed to be upgraded. That work was scheduled and performed on Mar 10. When he went to restore the lines a leak was discovered that had not been detected before by our working carbon monoxide detector.The gas supply was left off that Friday afternoon during what turned out to be a very bitterly cold weekend with temperatures well below freezing. The earliest appointment we could obtain from anyone was on Tues. Mar 14 with Academy Air. When the Academy Air tech arrived at about 9:30am he surveyed the work and estimated that it could take 8 or more hours and cost about $12,000! When I asked why the price was so high, he said that he could apply a "new member discount" of $2,100.He then LEFT to go obtain additional unknown parts returning about 11:00am! At about 1:30pm another Academy Air tech arrived and they completed the work by about 3:00pm. Together they could not have spent more than 6 hours.The invoice listed general tasks but did not give costs of materials used nor labor hours or rates. The total price of the invoice was $ 9,091.We have had other companies give us estimates of this same work ranging from $1,000 to $2,500. One estimate did give a line item of labor for 6 to 8 hours and listed materials, estimating a total between $2,200 to $2,500.We have called Academy Air 5 times to talk to management about the amount of this bill being three times higher than other estimates with no calls returned.We feel we have no other recourse than to file complaints with the ***************** and the Better Business Bureau to alert the general public of such malicious business practices and to hope for some financial recompense from Academy Air.