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Find a Location

Grand Rental Station has 1 locations, listed below.

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    Business ProfileforGrand Rental Station

    Rental Service Stores & Yards

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1105 W Weir St, Litchfield, IL 62056-1035
    BBB File Opened:
    7/30/2008
    Years in Business:
    17
    Business Started:
    6/22/2006
    Business Started Locally:
    6/22/2006
    Business Incorporated:
    6/22/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    7:30 AM - 5:00 PM
    T:
    7:30 AM - 5:00 PM
    W:
    7:30 AM - 5:00 PM
    Th:
    7:30 AM - 5:00 PM
    F:
    7:30 AM - 5:00 PM
    Sa:
    7:30 AM - 1:00 PM
    Su:
    Closed
    Business Management
    • Grant Dick, Manager
    • Mr. Aaron Krieger, General Manager
    Contact Information

    Customer Contact

    • Mr. Aaron Krieger, General Manager
    Additional Contact Information

    Fax Numbers

    • (217) 324-0778
      Primary Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/16/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered

    Went into true value rental to rent a concrete mixer for 24 hrs it was $95.00 it was a pull behind and has a motor on it ,on 8/11/2023 at 12:03 went out to hook it up and the gentleman showed me how to start it , he mentioned they just got it back ,we hooked it up and left I was putting post in the ground for my pole barn using bags of concrete when me and my wife finally got started it was about 3 o'clock I put 3 ******************************** it started it up it ran for a minute are 2 and then died I started it again it ran for another minute are too and dies I empty out the concert and set a post when I tried to start it again it would not start I spent about 20 minutes trying to start it finally I said to my wife let's mix it by hand in my wheelbarrow and I would return it in the morning it will be a Saturday morning on 08/12/2023 I looked on their website to see what time they're open and it said call for opening. Tried at 7:30. Nobody answered at 8 o'clock. I started heading that way. Figuring they'd open by 830 pulled in at 8:30. When I pulled up, they said to unhook it I told him we had problems with it. He tried to start it, and it wouldn't start Told him I had an issue with it and I didn't use it at all. He told me why didn't you call last night? I said, because I was trying to get stuff done, on my day off and by the time everything was done you were closed. He didn't say nothing just printed me a receipt for $95. I said it says $95. It didn't even work he did not say anything. I signed it and took my receipt. I told him I would leave him a bad review on ****** and that I shouldn't have to pay if I didn't use it and walked out of the store.

    True value rental
    ***************************************************************
    ************

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amanda Y

    1 star

    03/17/2022

    Horrible service. We had been on a list waiting to get an excavator. We called several time. I drove by the night before to see if they had it so we could be up there early in the morning. Now we are on the list to be called when it was returned and we told them our number and we had no calls. We showed up to get it and they let it go out before they even gave us notice. No call happen for us to know it was returned. They had our number write down on a piece of paper when I walked up to the counter. They said they called us but we lived in Kentucky. Even though we gave them our name and my husband told him that was not him when he looked up the name in the computer. Its was not even the right address. Needless to say they run a hot mess business. They dude who called ****** (he said Im calling the owner when he walked away) which is who my husband talk to the first time and had it reserved with. I would not recommend this company at all.

    Grand Rental Station Response

    03/18/2022

    We are sorry you didn't have a good experience recently. We do not keep waitlists for our rentals, so I'm not sure you called us in the past. We did take a reservation for you for the 16th of March. You did not pick up the rental at the reservation time and did not leave a good contact number or contact us to cancel or move the reservation. When you showed up on the 17th (the day after your reservation) the machine was already rented to another customer

    Local BBB

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