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          Castlewood Plumbing Co has 1 locations, listed below.

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            Business ProfileforCastlewood Plumbing Co

            Plumber

            At-a-glance

            Customer Reviews

            1.75/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Residential plumbing repair and remodel.  We can fix that drippy faucet to putting that bath in the basement or moving the laundry to the first floor.  Give us a call to see if we can help you in any way.

            Business Details

            BBB File Opened:
            1/1/1993
            Years in Business:
            31
            Business Started:
            1/1/1993
            Business Started Locally:
            1/1/1993
            Business Incorporated:
            4/2/2001
            Type of Entity:
            Corporation
            Number of Employees:
            7
            Alternate Business Name
            • Thome Plumbing Company, Inc
            Business Management
            • Tiffany Thome, Vice President
            Additional Contact Information

            Fax Numbers

            • (636) 394-6739
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/22/2022

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            I called this company regarding an issue I was having with my toilet. A technician came out to our home but never stepped foot in our bathroom, he immediately started trying to sell us a new toilet for over $900.00, which I immediately declined. I am now getting a bill for a service fee of $96..00. The technician was only trying to sell us an over priced toilet, never once did they service anything. Never did they say there was a service fee, until I declined their sales pitch.
            Read More

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kirk M

            02/21/2024

            We called on Castlewood Plumbing to check/repair our plumbing venting system in the attic of a condo. Water had been dripping from the two couplers/connectors on to the drywall of the living room ceiling/wall. You could physically see the water damage on the drywall in the attic, as well as in the ceiling/wall of the living room. They had a young employee come out and state it was the skylights. I informed their employee about the ************************* causing the venting system to leak. He informed me that vents dont have water in them. The skylight tubes did not completely cover the inside ****** from the roof mount, so you can actually see light coming from the skylight lens, but there was no open area around these skylights. And the skylights were eight (8) feet from the water stains. Had these actually been gaps in the skylight mounts on the roof, water would have poured in. We called another plumber. He stated the vent was bowed and was not draining properly. They fixed it and now the source of the water issue, running our washer/dryer or dishwasher does not produce any leaking. The license master plumber who fixed our issue stated that this is not an uncommon problem with venting systems. I called Castlewood to get our $149 refunded as their assessment was completely inaccurate and I actually got a similar response of venting systems dont have water I informed this employee like the last that its known as condensation. Castlewood refused to refund, and I went to their ******** review page I can now see why we had this issue. They also quoted a $1200 price for replacing two faucets. You do not want to get involved with this company.

            Castlewood Plumbing Co Response

            02/22/2024

            Thank you for your review, as we appreciate all feed back. We have reviewed the appointment and found that the actual home owner that made the appointment and was there for the appointment agreed to the $149 evaluation fee. He also gave the technician the approval to move forward with the evaluation and signed off on it. We would be happy to work something out with the actual home owner **** if he were to call in and speak with us. 

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