Business ProfileforB. F. Mahn & Sons Inc.

On September 22 My outside unit the fan was not turning on I called them because they installed the heat pump so I trusted them to fix it. I called them and they came out and attempted to reinstall the blower at my hone but was unable to.  So he took the part with him and said they would call when the part came in.  That never happened.  I had to constantly call them and every time I called I was given excuse after excuse. They never called about a date to install so I called them and they said they ordered the part and should be here Wed. They received the order but the box was empty which is extremely suspicious.  They didn't even bother to ask the warehouse why they delivered an empty box.   I had to call off work for them to install the part but when they came out they found another issue with the defrost panel.  So again they were unable to fix it and had to order another part.   I have paid over 600 dollars for a portable AC unit to cool myself during this time.  When he came to put freon in the unit he saw that the cylinder was also bad  so that would cost me another 800 dollars more. They continued to put the blame on everyone else and take no responsibility for the amount of time and money I have spent trying to get this resolved.  I have been more than patient.  They also tried to hot wire the blower motor to my breaker box and I told them no. I cant use the heat or the AC I have to use emergency heat.   Wendy the receptionist was very unprofessional.   She told me that her workers should not have to work around cat feces and I do not own a cat. So now my emergency heat is not turning on and now they tell me they still do not have to correct part and have no idea when it will be here. The manager said he didn't know anything about the situation but said it would be 2 weeks but no one told me that,  As of now nothing has been done.