Business ProfileforNestle Purina PetCare Co

Purina Fancy Feast Rewards is NOT what it seems. I have ***** cats at any one time & work 2 feral colonies. I spend $1,000-$2,000 a month on cat ************** not including vet bills. Almost all food purchases are Purina products. I have been very proud to be a Purina customer. I used to call to get coupons before the rewards program but now I can "earn" coupons. I turn in my points so I can get a small discount on my cat food. God knows, I need it. I turned in my points for Fancy Feast coupons only to learn they aren't coupons I can use at a retail store. They are electronic coupons I have to use ONLY at the My Purina store. In order to save $1, I would have to sign up for "auto delivery." I don't want auto delivery in case I have to pay for an emergency vet visit. A 30-pack package of Fancy Feast is $29.99 with auto delivery and you can use your $5 coupon. If you don't want auto delivery (me), then your package is $32.99 and you can use the $5 coupon. Even after the coupon in this instance, it costs more than a 30-pack at ******* with NO coupon $25.78. So essentially the coupons are worthless. I don't want to spend more. That is the purpose of the coupon and the effort of saving & uploading receipts isn't it? Money is tight. I need flexibility. I called Purina customer service to see if they could fix the issue. The representative sent me one $5 coupon in the mail. Would it have killed him to give me equivalent coupons to points? Apparently so. Would it break Purina? I will turn in the rest of my ****** points for dry Cat **** where I think I can still get a hard coupon, which is beneficial to me. I am one person, not a 501c3, so I don't get many breaks. The Fancy Feast electronic coupons are worthless, don't waste your time and effort unless you enjoy paying more or like the "idea" of a coupon and don't care if it really has value.