Business ProfileforMichael's Flooring Outlet

On 6/16/23 we contracted with Michaels Flooring to install 1 room of carpet and sheet vinyl in a kitchen, hallway and entry hall. We were told they could lay the sheet vinyl over the existing ceramic tile. They would put floor leveler over the ceramic. We paid $2725.00 as a down payment for the carpet and flooring. The week of 7/17/23 the installers laid the flooring. On 7/21/23 we paid $3041.95 for the remaining balance. After the install was complete I noticed waves under the tile in the kitchen and entry hall. In addition the installer did not complete the install of the moulding. I contacted *** at Michaels Flooring and the installer came back out to complete that. After a short period of time I noticed the wavy flooring was getting worse. After numerous emails to *** she had the installers come back out to check the flooring. We were told by the installer that the ceramic tile under the sheet vinyl was bad and that's what caused the waves. At no time did anyone tell us that we could experience this problem. We were told a floor leveling compound would level the floor. The installer insisted it was not an install problem but a bad surface they laid the sheet vinyl over. The company has not offered any resolution to this problem.