Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Advance Carpet One has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Advance Carpet One

      921 Highway K O Fallon, MO 63366-2910

      BBB Accredited Business
    • Advance Carpet One

      11022 Manchester Rd Saint Louis, MO 63122-1244

      BBB Accredited Business
    • Advance Carpet One

      14618 Manchester Rd Ballwin, MO 63011-3704

      BBB Accredited Business
    • Advance Carpet One

      1278 Jungerman rd St Peters, MO 63376

    • Advance Carpet One

      11693 Manchester Rd Des Peres, MO 63131-4613

      BBB Accredited Business

    Business ProfileforAdvance Carpet One

    New Carpet
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/5/1976

    Years in Business: 64

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Retail and commercial sales and installation of flooring products.

    Products & Services

     Our showroom features hardwood, carpet, luxury vinyl, tile, and laminate in many styles and colors. 

    Business Details

    This is a multi-location business.

    Find a Location

    Advance Carpet One has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Advance Carpet One

        921 Highway K O Fallon, MO 63366-2910

        BBB Accredited Business
      • Advance Carpet One

        11022 Manchester Rd Saint Louis, MO 63122-1244

        BBB Accredited Business
      • Advance Carpet One

        14618 Manchester Rd Ballwin, MO 63011-3704

        BBB Accredited Business
      • Advance Carpet One

        1278 Jungerman rd St Peters, MO 63376

      • Advance Carpet One

        11693 Manchester Rd Des Peres, MO 63131-4613

        BBB Accredited Business
      Location of This Business
      921 Highway K, O Fallon, MO 63366-2910
      BBB File Opened:
      1/1/1960
      Years in Business:
      64
      Business Started:
      1/1/1960
      Business Started Locally:
      1/1/1960
      Business Incorporated:
      12/4/1998
      Accredited Since:
      11/5/1976
      Type of Entity:
      Corporation
      Alternate Business Name
      • Carpet One
      Business Management
      • Mr. Darren Kustra, General Manager
      • Mr. Bart Brewer, Marketing Director
      Contact Information

      Principal

      • Mr. Bart Brewer, Marketing Director
      Additional Contact Information

      Fax Numbers

      • (314) 821-1584
        Primary Fax

      Phone Numbers

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/05/2023

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      i had floor installed that was purchased from advanced one carpet that was defective. Within four days of installation, the floor had deep gouges in it and scratches throughout the house. I actually stopped installation 2/3 of the way because how bad the floor was doing. So since November I have a incomplete floor in my house. My designer has tried working with Advanced One to back the product they sold and credit me for the floor already installed and the remaining boxes in order to purchase floor that is not defective. They refused to work with us at all. I have spent $7,650 on a horrible floor that is not even completely installed. In fact, my 18 years hardware floor looks better than this floor that is less than 6 months old. I asking for a credit toward new floor from advanced one carpet. Also I am asking for purchasing the new floor at cost from Advanced One carpet. Advanced One Carpet reached out to mannington floors (manufacturer) but they wont do anything so Advanced One Carpet wont do anything. I am attaching the narrative of my claim to mannington and the emails to Advanced One Carpet from my designer.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jana F

      5 stars

      10/29/2023

      My husband and I are exceptionally grateful we found **** and Chuy from Advanced Carpet One in **************. Our remodel was abrupt and unexpected, so we were a little lost and overwhelmed. Working with **** and **** on flooring and a backsplash was, unquestionably, the highlight and easiest part of our untimed journey. Ive heard stories where people had to continually prod their contractors, but my experience was the opposite. **** was on it and was a fantastic guide through the process. He scheduled everything and led us through decisions, and he came to our home several times to bring additional samples and to check on the work. He listened and remembered our style choices and was always prepared with options that fit our descriptions. The hardwood floors, carpet runner for the stairs, and backsplash are better than I originally imagined.**** is a remarkably skilled craftsman, and his attention to detail is refreshing and quite unusual. Seriously, everything he did was perfection. He laid pieces out and carefully considered color and size variation. If something was put in that he didnt like or he thought was a little off, he went back and changed his work. He didnt rush or cut corners. Even his care in something as simple as proper baseboard removal and the time he spent locating and fixing floor squeaks was noticeable. He hand-stained the vent covers with various stain colors to match the flooringhe gave thought to the smallest of details. I had advanced knowledge when he was coming, and one night he even text to let me know he was going to be 15 minutes later than normal the next morning. Ive gotten to the point where ** excited when workers show up at all, so ***** professionalism certainly stood out. **** and **** gave us a sense of peace and relief in knowing everything they were involved with was done to the highest of standards. I am so impressed and will continue to recommend them to everyone.

      Local BBB

      BBB of Eastern & Southwest Missouri & Southern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.