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Find a Location

Suntrup Hyundai has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Suntrup Hyundai

      5926 S Lindbergh Blvd Saint Louis, MO 63123-7017

      BBB Accredited Business
    • Suntrup Hyundai

      3705 Lemay Ferry Rd Saint Louis, MO 63125-4507

      BBB Accredited Business

    Business ProfileforSuntrup Hyundai

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    40 complaints closed in last 3 years

    13 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/16/2015

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We sell New & preowned Hyundai vehicles.

    We sell a variety of pre owned vehicles

    We provide parts & service for all makes and models.

    Products & Services

    Suntrup Hyundai is a new car Hyundai dealership located in St. Louis. Suntrup has a full inventory of Hyundai Elantra, Sonata, Tucson, Veloster and more. 

    Business Details

    This is a multi-location business.

    Find a Location

    Suntrup Hyundai has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Suntrup Hyundai

        5926 S Lindbergh Blvd Saint Louis, MO 63123-7017

        BBB Accredited Business
      • Suntrup Hyundai

        3705 Lemay Ferry Rd Saint Louis, MO 63125-4507

        BBB Accredited Business
      Location of This Business
      5926 S Lindbergh Blvd, Saint Louis, MO 63123-7017
      BBB File Opened:
      1/10/1997
      Years in Business:
      29
      Business Started:
      1/9/1995
      Business Started Locally:
      1/9/1995
      Business Incorporated:
      1/9/1995
      Accredited Since:
      4/16/2015
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      9:00 AM - 8:00 PM
      T:
      9:00 AM - 6:00 PM
      W:
      9:00 AM - 8:00 PM
      Th:
      9:00 AM - 6:00 PM
      F:
      9:00 AM - 8:00 PM
      Sa:
      9:00 AM - 6:00 PM
      Su:
      Closed
      Business Management
      • Donald J. Suntrup Jr., Dealer Principal
      • Mr. Craig Suntrup, Dealer Principal
      • Mary Beth Caldwell, Executive Assistant
      Contact Information

      Principal

      • Mary Beth Caldwell, Executive Assistant

      Customer Contact

      • Mary Beth Caldwell, Executive Assistant
      Additional Contact Information

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      40 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/16/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      They repaired my car and they did an excellent job. However, they didn&#**;t provide an itemized list of the charges. They also didn&#**;t note on the receipt that I did get didn&#**;t show the $300 downpayment that I made over the phone. When I called the dealership, they hung up on me. I haven&#**;t been able to get through to the cashier&#**;s department. I have left messages and they have never called back.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      william t

      2 stars

      03/28/2024

      I found a car on Friday 3-22-24 on Suntrup Hyundai website. Sonata stock#H0604R-1. Saturday morning, I reviewed the same site and snaped a picture of the price and car to send to my wife and told her lets go look at the car, which she agreed. Note we have bought 3 cars in the last 5 years from Suntrup Hyundai. after a 2 hour drive we see that they are busy, we waited and got a salesman for a few minutes and he told us that the car was traded in and needed service. but we could look and put a deposit on the car. so waiting patiently on our turn. My wife just looking for different cars online, noticed that the car we went to see the price was increased after we inquired about the car. the picture I snapped that morning shows a price of ****** and they price was increased to ****** after our inquiry. I asked the salesman why the increase? I was told that if we noticed they decrease a price on the car would i as a customer inform the dealer that the car was reduced. What???? very disappointing

      Suntrup Hyundai Response

      04/01/2024

      ********************, we apologize for any confusion. We utilize market based pricing and throughout the day, pricing is adjusted by our buying department. This vehicle had just been placed in inventory and still had to go through service. The market price on this vehicle is where it is priced at. We never want any customer, especially a past customer to feel misled. I know my used car manager spoke with you to try to come up with a fair deal. The screen shot you sent included the disclaimer I have no problem discounting the vehicle as close to the original price as possible but with the repairs performed in service and the reconditioning cost it is not $10,400. I would sell the vehicle for $11,200 which is a substantial discount from the price listed. let us know if you would like to proceed. Again, we apologize for any confusion *************************** Sales Manager

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