Business ProfileforSt. Charles Nissan Hyundai

Dropped off vehicle for service night today before with service advisor. Showed coupon for price of oil change and service provider documented coupon and service concerns. Had appointment time for next morning. Called next day vehicle still hadn’t been looked at by noon for morning appointment. Called few times for update. Vehicle finally went in for oil change at 4pm. Explained to service advisor concern needed to simply answer a question regarding air bag? That question was finally answered. Vehicle was picked up around 5pm after a morning appointment for an oil change and brake inspection. When picking up vehicle sevice advisor would not honor price for oil change which was on the ticket since the coupon wasn’t on the ticket. Refusing to cooperate over 30$. I followed their written policies by providing the coupon at time of the write up. No apologies were given for the lack long delay in completing a simple oil change and brake inspection. He said do I want my vehicle? I said yes. He held my vehicle hostage until I paid him the full amount they charged for services. He was rude and wanted to argue over $30. Asked for service manager. He claims he spoke to him and they wouldn’t budge. When I asked to speak to him, he said he left for the day. If I wanted my vehicle I would have to pay for what they were charging leaving me stranded if I didn’t pay. Been going there for years and never been treated so disrespectfully over 30$. . Mentioned to a gentleman who was following up in a service quality call. Never heard back. A token apology and a refund would have been expected. Instead of loosing future business.