Business ProfileforCorwin Ford

On August 2, 2023, I went to Corwin Ford of Springfield to purchase a used 2021 Jeep Gladiator using my 2020 Jeep Wrangler as a trade in. Prior to making the deal, I looked up the value of my Wrangler, called to get the payoff on the loan, and ran the numbers so that I knew roughly what my payment would be. I went to the dealership where I made the deal but the numbers they were coming back with were about 150 – 200 more a month than what I was planning for. I thought that maybe this was due to increased rates and dealer fees so I didn’t think that much of it. After the deal was made, I was looking back through the paper work where I found that they added things in here that I never agreed to. These additional services included a service contract for $3986.00, GAP insurance for $1195.00, and a ******* (whatever that is) for $299.00. Once I found this extra stuff, I called the dealership to cancel this where I had to play phone tag for two days. The first call that I missed was during work so I couldn’t answer my phone. I called back and never got a return phone call. The next day, I continued to call back and was told that they were in meetings or busy. I ended up just going to the dealership after I got off work to cancel this where they had me sign a form and took an odometer statement. My main concern here is that, from the beginning of the deal, they were adding all of this extra stuff in without my consent. Whenever I signed my paper work, they didn’t even go through any of this with me, they just had me sign everything and seemed like they were pushing me out of the office. Here I am, a month later, stuck with this loan that I am still paying interest on $5480.00 for services that I didn’t know I were getting, nor did I agree to, I just signed what ever they were telling me I needed to sign. I can honestly say that this is the worst experience I have had when purchasing a vehicle and will not be using Corwin again in the future