BBB Accredited Business Profile

etrailer.com

etrailer.com

(800) 298-8924

etrailer.com

19 years in business
1507 Highway A
Wentzville, MO 63385-5625
Fax Numbers
  • (636) 887-9363
Additional Phone Numbers
  • (636) 887-9300
Additional Email Addresses
  • cs@etrailer.com
Additional Website Addresses
BBB File Opened: 07/01/2004
Business Started: 01/01/1998
Business Started Locally: 01/01/1998
Business Incorporated: 01/01/1998 in MO
Type of Entity
Corporation
Business Management
  • Mr. TJ Bross, Senior Manager
Business Category
  • New Auto Parts
  • Retail Stores
  • Camper Parts
  • RV Equipment
  • Trailer Parts
  • Trailer Hitches
  • Online Shopping

Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Alternate Business Names
  • Etrailer Corporation dba Etrailer.com
Methods of Payment
  • Visa, MasterCard, Discover, American Express.  Any Debit card with a Visa or MasterCard logo. 
Refund & Exchange Policy: 
Within 60 days of receipt of your shipment, you may return any new, unused, and uninstalled item for a full product refund. No questions. Simply contact our Customer Service team for a return authorization number. They will give you instructions on packaging your return and the best address to send your package for quick processing of your shipment. Items covered by our risk free guarantee never have a restocking fee unless the complete item is not returned.
If your shipment arrives and is missing any parts please let us know. Just contact us within 5 days of the receipt of the order and we will have the missing parts shipped to you from the quickest source available. Our customer service associate will discuss the delivery time frame with you.
Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.
You can also cancel unshipped items. Contact our Customer Service team at 800-298-8924 to find out more about how to cancel your order.
Problems or Questions?
If you have any problems with your order, please don't hesitate to Contact Us online or toll free at 800-298-8924.
Refunds
Please allow 7 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error. Once completed the return will show as part of your order history which can be viewed here.
Packing and Sending Your Return
Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Returned items need to be in their original packaging. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.
Gift Cards
Gift cards are not refundable and cannot be exchanged for cash.
NOTE: Customers are responsible for any actual outbound shipping charges.
BBB accredited business

B+

Pattern of Complaint

Better Business Bureau has received a pattern of consumer complaints against etrailer.com. The pattern of consumer complaints allege product ordered was not what was received, product ordered had missing parts, product received is damaged, product is out stock and consumers are not made aware of this when placing the order and overall poor customer service.

Overview

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for etrailer.com include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

M: 7:00 AM-8:00 PM
T: 7:00 AM-8:00 PM
W: 7:00 AM-8:00 PM
Th: 7:00 AM-8:00 PM
F: 7:00 AM-8:00 PM
S: 9:00 AM-5:00 PM
Su: 12:00 PM-6:00 PM

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

etrailer.com

etrailer.com

BBB ACCREDITATION SINCE 10/21/2011

Customer Review Rating:

93%

Composite Score: