BBB Accredited Business Profile


(314) 342-0699


160 years in business
700 Market St
Saint Louis, MO 63101-1829
Fax Numbers
  • (314) 641-2166
  • (314) 641-2166
Additional Phone Numbers
  • (314) 342-0503
  • (314) 342-0675
  • (314) 621-6960
  • (800) 823-7728
  • (814) 499-5679
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 12/31/1960
Business Started: 01/01/1857
Business Started Locally: 01/01/1857
Business Incorporated: 01/01/1857 in MO
Type of Entity
Business Management
  • Mr. Ron Crow, Vice President, Customer Experience
  • Customer Relations
  • Suzanne Sitherwood, CEO
Contact Information
  • Customer Service: Julie Trachsel, Manager, Community and Agency Services
Business Category
  • Natural Gas Companies
Alternate Business Names
  • Laclede Gas Co.
  • Missouri Natural
BBB accredited business


Mail Returned

Mail sent to the business on 06/22/2016 was returned by the U.S. Postal Service as Address Unknown.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.




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