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      Country
          Country

          Find a Location

          Cord Moving & Storage has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Cord Moving & Storage

              4101 Rider Trl N Earth City, MO 63045-1102

              BBB Accredited Business
            • Cord Moving & Storage

              57 Marsh Dr Belleville, IL 62220-3414

              BBB Accredited Business

            Business ProfileforCord Moving & Storage

            Moving and Storage Companies
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.91/5stars

            Average of 11 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/1957

            Years in Business: 104

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Cord Moving and Storage Company, Inc. provides local, long distance, state-to state, in-state, and international household goods moving.  Additionally, Cord provides partial or full packing services, partial or full unpacking services, appliance servicing, crating, specialty services, short and long term climate controlled storage and vehicle transport.  Cord also is engaged in office, workplace services, industrial, warehouse, facility, library, laboratory, legal, medical, financial, military and institutional moving along with record storage/management, shredding services and disposal.

            Products & Services

            Cord Moving and Storage in St Louis coordinates moves for businesses, families and corporate employees originating anywhere in the world. 

            Business Details

            This is a multi-location business.

            Find a Location

            Cord Moving & Storage has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Cord Moving & Storage

                4101 Rider Trl N Earth City, MO 63045-1102

                BBB Accredited Business
              • Cord Moving & Storage

                57 Marsh Dr Belleville, IL 62220-3414

                BBB Accredited Business
              BBB File Opened:
              2/1/1994
              Years in Business:
              104
              Business Started:
              1/1/1920
              Business Started Locally:
              2/1/1920
              Business Incorporated:
              10/9/1950
              Accredited Since:
              2/1/1957
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • North American Moving Services
              • Cord Moving & Storage Company Inc.
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Gary L. Paul, Chief Administrative Officer
              • Mr. Tim Faulkner, Business Development Consultant
              Contact Information

              Customer Contact

              • Mr. Gary L. Paul, Chief Administrative Officer
              Additional Contact Information

              Fax Numbers

              • (314) 291-6127
                Primary Fax
              • (314) 209-0120
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Hiring a mover

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/07/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              We used Cord to move into our brand new build on March 21st. Upon moving in the company put several holes in our walls, dents and dings in walls, ceilings, and doors, damaged weather stripping, and damaged tons of furniture. We are negotiating having a repair firm come out to fix the furniture, but only after they told us that we could fix it ourselves for $50, then "graciously" offered us a "goodwill" $500. They sent us links to Walmart for leather repair and magic erasers, but I'm not sure how that takes dents out of appliances or holes out of a vanity. Regardless, the other part of this, and the reason for this complaint, is that they sent a Cord box packer out to fix the damages to our new house. The repairs were clearly attempted by an amateur and the company is refusing to have any of the issues professionally corrected. There is still a deep dent in one ceiling, and the paint used was not blended in some areas, and the wrong finish in others (matte vs satin). One piece of weather stripping was simply glued together instead of fixed. This is a brand new house and there are so many issues after they left. Too many to cover here, but additionally there are a few scuffs on the walls, the mudding was done haphazardly and the texture no longer matches, a railing was bent and scuffed, old, dried paint was used, and blending was not done, so touch ups are obvious. They keep saying the builder is at fault.
              Read More

              Customer Reviews

              11 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jan L

              01/19/2023

              The movers were throwing things and cursing. One stated he got cut by glass in the shed. There wasn't glass in the ******* was a clay *** that he through the broken pieces in the box. The gentelman that gave me the quote told me the men would help me box things up. So I left somethings ended up being 6 boxes. They damaged a doorway getting a piece of furniture out. It was obvious they did not want to work. They chipped a piece of furniture. Never again. Thank the Lord they didn't damage my new home.

              Cord Moving & Storage Response

              01/20/2023

              ************,Before responding, I did some research concerning your issues. First, I apologize that your experience with us was not acceptable. Throwing items or cursing is not an acceptable practice within our company. Regarding the packing of 6 boxes, there was nothing in your quote to price for those services and this being a local move, the quote and the actual were charged by the hourly rate and were accurate. I also note that you moved in May 2022 and today is 1/20/23 almost 8 months after your move. I checked with our leadership and administrative team and we have no record of any complaint from you during or shortly after your move. Generally, if a customer has an issue with their move, they contact us very quickly and we do our best to rectify the situation. Had you done so, we could have had a discussion with the move team, reviewed your estimate, addressed the few broken items, and door damage along with an apology which would have been more meaningful. Cord Moving and Storage has been in business since **** and our goal is to perform moves with the highest professionalism and excellence. I wish you would have reached out to us in May so we could have remedied this matter. How may I assist further? Respectfully, ******************** - Chief Customer Officer.

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

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