Business ProfileforUniGroup

I used Mayflower to move from **********, ** to *********, **. During our move some furniture was damaged that could not be repaired. Coffee table improperly lifted and ripped the wood screws out of the legs, a 6ft bookshelf was improperly lifted and the wood screws ripped out of the mid section. Our chest freezer was covered in scratches and dents it didn't have before, among other things. We have a small house so we had to leave the damaged furniture on our patio like a hoarder. I filed a claim for the damage, and I spent 45+ minutes uploading photos to Mayflowers claim form because it stated that providing photos would reduce the chance of a physical inspection. You can only upload 2 photos per item and have to do it 1 item at a time so it took forever. I submitted the claim and heard nothing. 2 weeks later I called UniGroup (who is handling the claim) and talked to ******. She could not care less. Nice enough on the phone, but definitely robotic and very indifferent to my situation. She states that no one has even touched my claim (it's been sitting there for 2 weeks!). Then she says that for anything over $500 they send an inspector or we could do a quick claim and take $500. The mayflower claim form says nothing of any of this. The form says that photos should be enough most of the time, and that on the off chance an inspection might be needed. We really wanted this stuff off of our patio but definitely had over $1000 in damage or repairs and felt that the $685 we asked for was generous so we tried to do an expedited inspection, and basically got the run around between UniGroup and the inspection company. Essentially we were forced to take the $500 because our landlord wanted the stuff off of our patio and no one was smart/motivated enough to get an inspection scheduled. After reading the reviews sounds like the $500 was the right choice because they probably would have denied the entire claim anyway. Customer service was terrible, 0/5 stars.