Business ProfileforVeterans United Home Loans

My husband and I just had the worst experience with Veterans United. This has been extremely stressful and has disrupted our entire family. We have been working with **************** and ******************* on purchasing a home. We found a home and placed a contract. We spoke to ***** several times and he assured us everything would be transparent. We were 21 days from closing on our dream home. Our closing costs were around $7,000. On our "to do" list, we were required to create a "Statement to Verify Funds for Closing" for the $7,000 and were never told this amount would increase. ***** told us he was going to be transparent about everything and we believed him. Why wouldn't we? In our experience when someone is affiliated with our veterans, they have integrity. Monday 4/1/24 we paid our appraisal fee and 30 minutes later we received a new loan estimate that increased our closing costs by almost $5,000. I immediately sent ***** and **** an email for clarification on the increase. I also called ***** and requested a call back. This was at 3pm Monday afternoon. We did not receive a call or email from Gray or ****** As a courtesy, our bank's loan officer looked at the loan estimate from 3/20/24 and 4/1/24. This person said we should have been told up front about the inevitable increase and from what they could see, there would be another increase in the closing costs before we closed on 4/23/24. By this time it is 10:30am 4/2/24 and still no call or email from either Veterans United staff. ****** and I were absolutely heartbroken. There was no way we could come up with the new closing cost amount of a little over $12,000 before 4/23/24. We were angry to say the least. We sent an email to ***** and **** informing them that we needed to cancel everything. ***** acted like he didn't understand what the problem was. All I could reply was "we want our appraisal money back immediately." I don't understand how someone can be so out of touch with the general public. Who has an extra $5,000 laying around? I let our realtor know what happened and he informed me that ***** has the ability to offer lender credits. So I went into our Veterans United account, around 11:15am 4/2/24, to see if we could request a credit BUT our account had been wiped clean of the nearly 40 pages of documents I had painstakingly gathered and uploaded. ***** didn't have time to call us back or email us but he didn't waste any time deleting our entire account.