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      Country
          Country

          Find a Location

          Nortek Global HVAC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Nortek Global HVAC

              8000 Phoenix Pkwy O Fallon, MO 63368-3827

              BBB Accredited Business
            • Nortek Global HVAC

              1747 Cravens Rd Poplar Bluff, MO 63901-8676

            Business ProfileforNortek Global HVAC

            Air Conditioning Parts
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            26 complaints closed in last 3 years

            11 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/18/1989

            Years in Business: 90

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            HVAC

            Products & Services

            Heating Equipment, HVAC Equipment, Commercial Equipment

            Business Details

            This is a multi-location business.

            Find a Location

            Nortek Global HVAC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Nortek Global HVAC

                8000 Phoenix Pkwy O Fallon, MO 63368-3827

                BBB Accredited Business
              • Nortek Global HVAC

                1747 Cravens Rd Poplar Bluff, MO 63901-8676

              BBB File Opened:
              5/18/1989
              Years in Business:
              90
              Business Started:
              1/1/1934
              Business Started Locally:
              1/1/1934
              Business Incorporated:
              12/29/2009
              Accredited Since:
              5/18/1989
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Nortek Global HVAC LLC
              Hours of Operation

              Primary

              M:
              8:00 AM - 4:30 PM
              T:
              8:00 AM - 4:30 PM
              W:
              8:00 AM - 4:30 PM
              Th:
              8:00 AM - 4:30 PM
              F:
              8:00 AM - 4:30 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. David Le Grand, President
              • Mr. Richard Ruth, Vice President of Human Resources
              • Dodd Schimps, Manager
              • Mr. Randy Booker, Plant Manager
              • Mr. Doug Jones, Vice President of Sales and Marketing
              • Mr. Jeff Antonelli, Vice President of Human Resources
              • Mr. Keith Skipper, Customer Service Manager
              • April Douglas, Supervisor
              • Sherry Krausch, Executive Assistant
              Contact Information

              Principal

              • Mr. David Le Grand, President

              Customer Contact

              • Mr. David Le Grand, President
              • Sherry Krausch, Executive Assistant
              Additional Contact Information

              Fax Numbers

              • (636) 561-7358
                Primary Fax
              • (314) 878-4495
                Other Fax

              Phone Numbers

              Customer Complaints

              26 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/20/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I purchased my home in December 2009,a new construction home, in march 2023,my furnace went outs had a service tech diagnose the issue and said my heater exchanger is cracked.The warranty on the furnace is ten years and twenty years on the heat exchanger itself.The furnace was built in November 5,2006.earlier this year I contacted nortek and spoke to customer service and gave them the serial number etc, and was told they no longer makes the heater exchanger and they offered me two options:option 1 they can issue me a credit for a new unit aud it will come with a new warranty, or I can get a new furnace without a warranty,(I would only have three years left on the heater exchanger, but a new furnace) nortek gave me a ticket number*******) for the new replacement to give to my tech guy once they found a distributor in chicago.When my tech gave it to **** Distributors they needed more information from Nortek.I am with my third tech guy because Nortek told my new tech guy they aren't going to replace the unit and they would only give me $500 credit.To deal with nortek, they are not customer friendly they don't want to talk to customers.My tech removed my furnace from my house on December 13,because nortek said they wanted the old unit.now today, it is cold in chicago and no one at nortek has any answers,customer service is telling me something that is different from what **** distributors is telling me.my serial number is ************ and the model number is *************.The person in customer service I talked to is shelly H.customer care and the phone number is ***** ********.I want my furnace asap!! I have been dealing with this for months.
              Read More

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cedar S

              1 star

              01/25/2023

              Our furnace is 7 years old. The heat exchanger has cracked. This part is under warranty for 10 years. This company won't have the part built for another 45 days. It's ******* in ****. Nordyne/Intertherm will not pay for another brand of exchanger that is available that will work which is ridiculous given the ******* in **** situation. It's apparently acceptable to be without heat in ****, in *******, for 45 days according to Nordyne. Thanks for absolutely nothing Nordyne. We plan to just replace the furnace with a Name that will actually support what they build. Under no circumstance should you give this company your business.

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