Business ProfileforFireplace & Grill Center

On July 15, 2023 my husband and I came to order custom outdoor stove furnishings. We were quoted a price and told I will collect payment on the items that we were purchasing in store and that our items to be ordered would be paid upon delivery. We specifically asked, do we need to have it delivered or do we have it picked up and how do we pay for this outstanding order. We were told we will contact you in two weeks when the material gets in. It’s been now three weeks and we call for an update and the rudest salesman we’ve ever experienced stated that there was no record of any of our transactions or quotes. We have his numbers hand written on the document for the final price. Not only did they not order the material but now they are trying to charge us more because they “would’ve never agreed to something like this.“ We would’ve paid in full at the store, but we were told multiple times we will pay once the material gets in. Now they are making us wait missing our deadlines with our contractors and now they are stating they can’t agree to the price because there’s no way they would ever agree to that arrangement. The salesman is now playing like he has no idea what’s going on and is acting like he never met with us. This feels like the biggest bait and switch there is. Let me call you on a price today and when we call back in for an update, you’re going to quote me a higher price with no material order placed because you want more money. We want them to honor the price the salesman told us as we have budgeted everything per the contractor and the supplier. It is ridiculous to make a customer wait 3 weeks, one week past deadline, then want to charge more money then quoted and NO orders placed. This company needs to be investigated for its practices here.