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      Country
          Country

          Find a Location

          Fireplace & Grill Center has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Fireplace & Grill Center

              2390 Centerline Industrial Dr Saint Louis, MO 63146-3302

              BBB Accredited Business
            • Fireplace & Grill Center

              14224 Manchester Rd Manchester, MO 63011-4510

              BBB Accredited Business

            Business ProfileforFireplace & Grill Center

            Fireplace
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            Fireplace and Grill Center is the retail division of Gas Appliance Service, LLC, located at 2390 Centerline Industrial Drive, in St. Louis, MO. The BBB maintains a separate file on Gas Appliance Service, LLC.

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/31/1971

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            We sell Gas Logs both Vented and Vent-Free, Fireplace Inserts, Fireplace Direct Vents, Fireplace Doors, Shelves, Mantles & Accessories, Gas Lights, BBQ Grills/Smokers & BBQ Accessories including Rubs, Spices, & BBQ Sauce, Fire Pits, and Gas Line Components.

            We offer full, repair service and installation of all products we sell.

            We sell, install, and repair gas logs, barbeque grills, gas lights, fireplaces, fireplace inserts, and hearth stoves.

            Business Details

            This is a multi-location business.

            Find a Location

            Fireplace & Grill Center has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Fireplace & Grill Center

                2390 Centerline Industrial Dr Saint Louis, MO 63146-3302

                BBB Accredited Business
              • Fireplace & Grill Center

                14224 Manchester Rd Manchester, MO 63011-4510

                BBB Accredited Business
              BBB File Opened:
              8/31/1971
              Years in Business:
              55
              Business Started:
              2/3/1969
              Business Started Locally:
              2/3/1969
              Date of New Ownership:
              1/7/1998
              Business Incorporated:
              1/7/1998
              Accredited Since:
              8/31/1971
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Gas Appliance Service
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              9:00 AM - 3:00 PM
              Su:
              Closed
              Business Management
              • Mr. Dean Wilson, General Manager
              • Mr. Bill Uhter, Manager
              Contact Information

              Principal

              • Mr. Dean Wilson, General Manager
              Additional Contact Information

              Fax Numbers

              • (314) 567-6374
                Primary Fax

              Phone Numbers

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/07/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              On July 15, 2023 my husband and I came to order custom outdoor stove furnishings. We were quoted a price and told I will collect payment on the items that we were purchasing in store and that our items to be ordered would be paid upon delivery. We specifically asked, do we need to have it delivered or do we have it picked up and how do we pay for this outstanding order. We were told we will contact you in two weeks when the material gets in. It’s been now three weeks and we call for an update and the rudest salesman we’ve ever experienced stated that there was no record of any of our transactions or quotes. We have his numbers hand written on the document for the final price. Not only did they not order the material but now they are trying to charge us more because they “would’ve never agreed to something like this.“ We would’ve paid in full at the store, but we were told multiple times we will pay once the material gets in. Now they are making us wait missing our deadlines with our contractors and now they are stating they can’t agree to the price because there’s no way they would ever agree to that arrangement. The salesman is now playing like he has no idea what’s going on and is acting like he never met with us. This feels like the biggest bait and switch there is. Let me call you on a price today and when we call back in for an update, you’re going to quote me a higher price with no material order placed because you want more money. We want them to honor the price the salesman told us as we have budgeted everything per the contractor and the supplier. It is ridiculous to make a customer wait 3 weeks, one week past deadline, then want to charge more money then quoted and NO orders placed. This company needs to be investigated for its practices here.
              Read More

              Customer Reviews

              0 Customer Reviews

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              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

              BBB Reports On

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