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      Country
          Country

          Find a Location

          Soft Surroundings has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Soft Surroundings

              1100 N Lindbergh Blvd Saint Louis, MO 63132-2914

              BBB Accredited Business
            • Soft Surroundings

              33 The Boulevard Saint Louis Saint Louis, MO 63117-1118

            • Soft Surroundings

              2280 Schuetz Rd Ste 100 Saint Louis, MO 63146-3429

              BBB Accredited Business

            Business ProfileforSoft Surroundings

            Catalog Shopping
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.81/5stars

            Average of 27 Customer Reviews

            Customer Complaints

            14 complaints closed in last 3 years

            11 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/28/2003

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Catalog Shopping

            Products & Services

            Soft Surroundings offers women's clothing, bedding, fragrances, and home furnishings.

            Business Details

            This is a multi-location business.

            Find a Location

            Soft Surroundings has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Soft Surroundings

                1100 N Lindbergh Blvd Saint Louis, MO 63132-2914

                BBB Accredited Business
              • Soft Surroundings

                33 The Boulevard Saint Louis Saint Louis, MO 63117-1118

              • Soft Surroundings

                2280 Schuetz Rd Ste 100 Saint Louis, MO 63146-3429

                BBB Accredited Business
              BBB File Opened:
              12/1/2000
              Years in Business:
              25
              Business Started:
              2/9/1999
              Business Started Locally:
              2/9/1999
              Business Incorporated:
              2/9/1999
              Accredited Since:
              5/28/2003
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Soft Surroundings Outlet
              Hours of Operation

              Primary

              M:
              10:00 AM - 7:00 PM
              T:
              10:00 AM - 7:00 PM
              W:
              10:00 AM - 7:00 PM
              Th:
              10:00 AM - 7:00 PM
              F:
              10:00 AM - 7:00 PM
              Sa:
              10:00 AM - 7:00 PM
              Su:
              10:00 AM - 7:00 PM
              Business Management
              • Mr. Jim Manno, Manager of Public Relations
              • Kristen Treiber, Customer Service Supervisor
              Contact Information

              Principal

              • Mr. Jim Manno, Manager of Public Relations
              • Kristen Treiber, Customer Service Supervisor

              Customer Contact

              • Kristen Treiber, Customer Service Supervisor
              Additional Contact Information

              Fax Numbers

              • (314) 569-8471
                Primary Fax

              Phone Numbers

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/24/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              False advertising. Website says additional 30% off on markdowns. However when I used the code they provided the 30% was not applied at checkout. The item I was trying to purchase was a markdown item. I called their customer service (which is now in ***************) and was told the additional 30% off was only for items that ended in $.99 OR the total had to be $110.98. ????? It was the *********** and they did not understand me and I could not understand them. Im sure Im not the only one who is having this problem. However it makes sense if they are totally operating out of *************** now. But to do business in ******* one would still have to be honest wouldnt they?
              Read More

              Customer Reviews

              27 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              MELINDA F

              01/02/2024

              Beware when ordering online from Soft Surroundings. If an item needs to be returned you will pay for ***** to ship it. Once it is received by the returns department it should be immediately refunded but nope this doesn't happen. Any other company I have returned merchandise to refunds the purchase as soon as ***** has scanned the package. Their business practices are very sketchy, there is a good reason they have gone bankrupt.

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

              BBB Reports On

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