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            Business ProfileThe U P S Store

            Mail Box Rental

            Contact Information

            14248 Manchester Rd Ste F

            Manchester, MO 63011-4515

            Visit Website
            (636) 207-8771

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            14248 Manchester Rd Ste F, Manchester, MO 63011-4515
            BBB File Opened:
            11/12/2008
            Years in Business:
            17
            Business Started:
            6/1/2006
            Business Started Locally:
            6/1/2006
            Type of Entity:
            Corporation
            Alternate Business Name
            • Q M 2 S Inc dba The UPS Store
            Business Management
            • Ms. Adele Quale, Owner
            • Ms. Karen Stovall, President
            • Ms. Diane Stovall, Secretary
            Contact Information

            Principal

            • Ms. Adele Quale, Owner

            Customer Contact

            • Ms. Adele Quale, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/30/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I attempted to get charges for services that were not received credit back. The owner refused to honor the contract and completly misrepresented the facts and in point of fact a total lie to the credit card company. We tried to ship china to my brother in TN. She did express her opinion that my boxes were not packed correctly, when asked how much it would cost to repack them, she stated “Could be $10-$25 per box”. I wrapped the china in paper and bubble wrap. We asked the owner Ms. ***** about extra insurance which she declined us. This is a violation of our rights. My husband and I called Ms. ***** ton April 29, 2021 to try and resolve it agian. During this conversation she stated: “I am old, I can’t remember exactly what was said.” WE would like the $353.38 to be paid to us. Three hundred for insurance and $53.38 for the fee she charge for a service not provided.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            jennifer Q

            06/23/2021

            Not good. I shipped a package and it was delivered looking like it had been run over by a truck. Needless to say, the contents were destroyed. The woman who claims she is an owner, *****, said she filed a claim and that I would only receive about half of the value back. She did not offer me insurance on the package, I didn't know this was offered through UPS, but she basically called me a liar and told me she did offer it to me. Each time I go in the store she has been rude, short, and anything but friendly. If she is in fact an owner, she should NOT be dealing with the public. ***** also refused to give me the name of another owner of the same store (5061) and refused to give me the information of UPS corporate so that I could escalate the issue. Seriously, is it really worth 95 bucks, *****? Let me make it clear, it certainly is TO ME. I'm contacting UPS corporate executive team to get this resolved. AVOID this store. I am owed $214.94, and was offered only $119.94.

            The U P S Store Response

            06/24/2021

            I am sorry that Ms ***** felt that I was rude. In reviewing footage of the transaction, I most certainly was not. I never, NOT ONCE, called Ms. ***** a liar. She also told my corporate office (that I gave her the website for) that she didn't sign our PSO . So, since we are not able to print the shipping label w/o a signature, and I have a copy of her signature on it, she may not be remembering the question. I was certainly NOT calling her liar. I followed protocol and even filed the claim using the receipt amount of $195. that she provided to me for the claim. UPS makes the determination as to the repayment amount. I understand that Corp IS giving her the total refund; something that I'm not able to do. The funds come from UPS, not the franchise store. Ms ***** is not entitled to my partners names; nor would they be of any service. I am the one that operates the store, handles the claims, etc. I'm glad that she was able to get her full refund by going to Corp.

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

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