Business ProfileforMutual Savings Life

I’m writing because I called to get some information on my husbands policy but was told it’s terminated due to non payment but I have a letter stating it was paid in full as of 12/7/20213 and that no more payments were needed but policy would remain for the life of ***** ***** exact wording I’m also including both letters as attached “ A number of years ago, the insurance policy displayed above was purchased on your life. As a limited premium PAYING policy, your need to make premium payments will CEASE on above indicated date 12/7/2013. HOWEVER, your coverage will remain in force for the remainder of your life, and cash values will continue to grow and be available for LOAN. Today a lady called me back and said a letter was sent advising payments still needed to be made because it’s a loan in 2015 but if that is the case why does it not say that on this letter also from the time the payments stopped in 2013 almost 2 years later you terminated it for no more payments even on your website it says you pay “Other benefits: Premiums remain level Coverage will continue for your whole life after the end of your premium payment period Various riders can be added to your policy” So no where does it state you have to keep paying on this This needs to be fixed asap or I will file a complaint and seek legal if needed.