Business ProfileforMercy Hospital

Why does Mercy Hospital make patients who are in pain wait weeks before getting treatment? . I realize that there are patients who are suffering more than I am, and patients who have more serious conditions than I have but this is how Mercy is dealing with my pain . Day 1 (November 26) My wife took me to the Mercy Springfield emergency room to see what was causing my severe back pain and leg numbness. The pain was severe enough that I was unable to work. I was pretty much confined to the bed or the couch. After a 4 hour wait I was given a steroid shot and referred to the pain management center. The staff was very nice. They blamed the long wait on being understaffed . Day 3 (November 28) I met with the pain management center who told me that I had to get an MRI before they could treat my pain. The staff was very friendly . Day 11 (December 6) I met again with the pain management center. The pain doctor said I had a disc herniation pushing on the L3 nerve. They said that a steroid injection in my back would help relieve the pain and numbness. They said that due to being understaffed the soonest I could get a shot was December 20th . Day 25 (December 20) I met again with the pain management center. The doctor, and the staff, were very professional. Due to their handling of my back pain, the steroid injection in my back was not a bad experience . Day 59 (January 23) My next appointment for a possible second steroid injection . Once again, why does Mercy Hospital make patients who are suffering wait weeks, or months, before getting treatment? Other patients must also find Mercy service lacking because, according to the Better Business Bureau, the customer review rating for ********************** is only 1.53 out of 5 (one and a half stars). Do we need to start calling the Mercy Hospital corporation "Show-No-Mercy"?