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          Vitt Heating & Air Conditioning Co Inc has 1 locations, listed below.

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            Business ProfileforVitt Heating & Air Conditioning Co Inc

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.65/5stars

            Average of 186 Customer Reviews

            Customer Complaints

            15 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/22/2003

            Years in Business: 50

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            Heating & Cooling
            INSTALLATION, REPAIR, MAINTENANCE, COMMERCIAL

            Business Details

            BBB File Opened:
            10/22/2003
            Years in Business:
            50
            Business Started:
            1/1/1974
            Business Started Locally:
            1/1/1974
            Business Incorporated:
            1/1/1974
            Accredited Since:
            10/22/2003
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            7:00 AM - 6:00 PM
            T:
            7:00 AM - 6:00 PM
            W:
            7:00 AM - 6:00 PM
            Th:
            7:00 AM - 6:00 PM
            F:
            7:00 AM - 6:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Jeffrey Vitt, President
            Contact Information

            Principal

            • Jeffrey Vitt, President

            Customer Contact

            • Jeffrey Vitt, President
            Additional Contact Information

            Fax Numbers

            • (844) 272-1058
              Primary Fax

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/01/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            VITT Heating & Cooling came to my elderly relative's (in her mid-80's) home located in St. Louis, MO 63115 to fix her boiler furnace in preparation for winter in August 2023 (close to four thousand charged for repairs) and said it was working when they left and turned it off. This week she got extremely cold in the house due to the weather in the area. She tried repeatedly to turn it on for the first time since the August repair to get it to work to no avail. She called me for urgent assistance as she was/is freezing. I immediately called the company to come out and check the boiler furnace. The technician arrived yesterday and said that "there is backed up boiler water and it has been there for several years and this needs to be cleaned out to get the furnace to work." I called the company and asked them why they didn't clean out the boiler in August when I asked them to check on the leaking pipes. The service manager constantly stated that I didn't contract them to do that work and that a fee for repair is required. I told the service manager that she was not going to pay anything because they should have thoroughly inspected the boiler (top to bottom) in August. They called me back today stating that they decline to do this work and service her home "because it was not contracted, and they didn't like my attitude". I was and am upset indeed as who does this to an elderly women after charging her thousands with no furnace inspection and for work that was never done to fix the furnace (although falsely stated that the furnace was working on the day of service). This company is supposed to be the expert, right? Why didn't they do a thorough inspection when the two technicians came to her home in August. The company has no remorse or respect for the elderly plus.
            Read More

            Customer Reviews

            186 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Elise R

            1 star

            11/23/2023

            I used this company for a brand new hvac and furnace. It would not pass county inspection. They shoved the wrong size filter in it and ***** rigged the wiring. When I called to complain it wouldn't pass they actually laughed at me. Emails and voice-mail go unanswered. Took 4 service calls and a complaint to the owner before the brand new unit was even working! Paid cash in full and was treated like absolute garbage. Total rip off and nothing but problems. One gentleman sliced his wrist open and was bleeding so bad they had to return 3 more times to finish the original Job. Owner said he would make it right but never comped a dime. Do not recommend!

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

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