Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Tiger Plumbing, Heating, Air Conditioning & Electrical Serv. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforTiger Plumbing, Heating, Air Conditioning & Electrical Serv.

            Heating and Air Conditioning
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Pattern of Complaint:

            BBB files indicate that Tiger Plumbing, Heating, Air Conditioning & Electrical Services has a pattern of customer complaints alleging a concern regarding charges and high prices, poor workmanship, and a desire for receiving a full or partial refund.

            BBB previously brought its concerns to the company's attention.  Tiger Plumbing responded that it is working to address those concerns and periodically updates BBB with its progress. 

            At-a-glance

            Customer Reviews

            1.63/5stars

            Average of 50 Customer Reviews

            Customer Complaints

            44 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            We are a full-service plumbing, heating, air conditioning and electrical company serving the needs of homeowners. 

            Business Details

            This is a multi-location business.

            Find a Location

            Tiger Plumbing, Heating, Air Conditioning & Electrical Serv. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              7/13/1999
              Years in Business:
              30
              Business Started:
              9/1/1993
              Business Started Locally:
              9/1/1993
              Business Incorporated:
              10/17/2003
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Tiger Electrical Services LLC
              • Tiger Plumbing Services LLC
              • Tiger Heating & Air Conditioning Services LLC
              Business Management
              • Jeffrey Gamblin, President
              • Mr. Todd Kiefer, General Manager
              Additional Contact Information

              Fax Numbers

              • (618) 301-3000
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              44 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/19/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I had them come in to fix waterlines through out and they said they was gonna do the plumbing as well. My shower head wasnt fixed properly, all my water lines in the basement was ran along outside walls so Ive had to keep heaters running to keep my lines from bursting. Have had several of these cold days with no cold water as those have been frozen solid and had to use hair dryers to defrost as its right by a window. They keep scheduling appointments to come fix it with not fulfilling those promises since Monday!
              Read More

              Customer Reviews

              50 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Carrie C

              1 star

              02/16/2024

              My house is 24 years old and it is time to replace the furnace, air conditioner and water heater and I am fortunate not to be in an emergency situation. Therefore, I got four estimates and included Tiger HVAC as one of them because their website stated they were veteran and family owned, which I have since found out is not true. The young man that came to the house was pleasant and seemed knowledgeable but was doing quite a bit to my furnace for a simple replacement estimate and never went and looked at my ac unit. When we sat down to talk about the estimate I had already received two estimates so luckily had the information to ask informed questions. When I asked him a question he couldn't answer he called his manager **** who then got on speaker phone and proceeded to high pressure sales tactic me into buying a less efficient furnace than the other two companies had already quoted me. When I asked when I would receive the written estimate he told me I wouldn't and quoted me a price on the phone $7,000 HIGHER than any of the other three for less efficient equipment. All three of the other companies I had come out, left me written estimates along with literature and options to help me make an informed decision on such an expensive investment. I feel lucky Tiger was not the first company at my house and leave this review in the hopes that no one else will be scammed by them.

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.