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Find a Location

Superior Service has 1 locations, listed below.

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    Business ProfileforSuperior Service

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.4/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/7/1978

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    HVAC Contractor, AC maintenance, Ductless heating and AC services, Heating maintenance, HVAC maintenance, Install AC, Install ducts & vents, Install heating system, Install thermostat, Repair AC, Repair ducts & vents, Repair heating system, Repair HVAC, Repair thermostat, Furnace repair services, Plumbing pipe leaks and drain cloggs, Plumbing fixture installation, Sump Pump repair and installation, Pipe descaling, Water Heater repair and installation.

    Products & Services

    Superior Service has been providing your family the comfort you deserve since 1972. We offer a full range of heating, cooling and plumbing services. Our team specializes in repairing, installing, maintaining, and replacing a variety of equipment. You can find us in and around the Lake St. Louis area including St. Louis, St. Charles, Lincoln, Warren and Franklin counties.

    Business Details

    Location of This Business
    101 Stag Industrial Blvd, Lake Saint Louis, MO 63367-4240
    BBB File Opened:
    1/1/1972
    Years in Business:
    52
    Business Started:
    1/1/1972
    Business Started Locally:
    1/1/1972
    Business Incorporated:
    6/19/1974
    Accredited Since:
    7/7/1978
    Type of Entity:
    Corporation
    Alternate Business Name
    • Superior Heating | Cooling | Plumbing
    • Superior Heating & Cooling
    Hours of Operation

    Primary

    M:
    8:00 AM - 8:30 PM
    T:
    8:00 AM - 8:30 PM
    W:
    8:00 AM - 8:30 PM
    Th:
    8:00 AM - 8:30 PM
    F:
    8:00 AM - 8:30 PM
    Sa:
    8:00 AM - 12:00 PM
    Su:
    8:00 AM - 12:00 PM
    Business Management
    • Alan Mackey, President
    • Tricia Mackey, Director of Operations
    • Andrew Mackey, Vice President
    Contact Information

    Principal

    • Alan Mackey, President
    • Tricia Mackey, Director of Operations

    Customer Contact

    • Andrew Mackey, Vice President
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/21/2022

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I purchased this furnace four years ago in 2018 the first and second year after I purchased the furnace I did not have any problem, but the third year is when I noticed that there is a loud banging coming from inside of the furnace. I called the business and they sent someone out, but they did not hear the sound. I called again and they requested that I record the sound and send it to the business via email. To this day the furnace will make the sound ever so often. This year the furnace is blowing out cold air and making the sound. A technician came out this year did not stay long I had to pay a service fee which was 79.00 and then I called again for the furnace blowing out cold air and paid 79.00 and the tech only tightened some screws and left. The third time they waived the service fee, but charged for the technician services they replaced the blower and the furnace is not blowing out warm air. You set the the desired temp on the thermostat the furnace goes on, clicks off and comes back on ten minutes later and on the thermostat still reads what I set it to. the Furnace is under warrant I would like a replacement furnace
    Read More

    Customer Reviews

    15 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Steffanie B

    5 stars

    01/18/2024

    This company is amazing..thank you *******, ****, **** and ***** for your expertise, promptness, and professionalism during the install of my new furnace..great company..highly recommend!

    Superior Service Response

    01/24/2024

    We are happy that you've had such a positive experience with our team. We are happy to help in this bitter cold weather, and look forward to assisting you with your maintenance checks. Enjoy your new system *********!

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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