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          Redeemed Heating and Cooling, LLC has 1 locations, listed below.

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            Business ProfileforRedeemed Heating and Cooling, LLC

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/18/2013

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            7/23/2013
            Years in Business:
            11
            Business Started:
            7/5/2012
            Business Incorporated:
            7/5/2012
            Accredited Since:
            11/18/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • J & J Heating and Air
            Business Management
            • Mr. Justin Lynch, Owner
            Contact Information

            Principal

            • Mr. Justin Lynch, Owner

            Customer Contact

            • Mr. Justin Lynch, Owner
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/15/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Under our HSA home warranty, Redeemed replaced the mini-splits in our carriage house. They installed three new splits and, in the process, left a gaping hole in the exterior wall. The lines were also shoddily done and looked less than professional. The splits also weren’t providing heat. We called them back to fix this. They told us they couldn’t fix the lines or the gaping hole, citing that it was “aesthetic.” Mind you, they caused the aesthetic damage. After an excessive amount of arguing, they did come out and put spray foam in the hole that they had left. They refused to clean up the lines. They did, however, fix the splits. After a few months, as the temperatures rose, we realized that one split was leaking. We reported the leak and Redeemed returned and claimed to have fixed it. A few months later, the same leak appeared. It was visibly evident that the split had been improperly installed and was leaning away from the drain. In other words, it was never leveled upon installation. Again, after way too much argument, they finally returned to fix it. Problem is they used drywall screws in plaster. This caused yet another leak and, when we called to report it, we were met with severe hostility. However, they returned yet again, inspected it, told us it was our fault for failing to maintain it, and left. When we went back inside, the split was frozen, dangling from the drain line, and dripping onto the floor. Allow me to interject that during the beginning of this long, drawn-out process, a) our home warranty expired and b) we suffered considerable water damage to the floor in that room and the ceiling of the room below it . Redeemed used the expired home warranty to try to charge us for the repairs that their lackadaisical “workmanship” caused. To date, we have terminated our relationship with Redeemed. We are left with a leaking split dangling at a 90 degree angle, a damaged floor and ceiling that were freshly remodeled, and will be out more money looking for a different company to fix Redeemed’s mistakes.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Denard D

            1 star

            09/14/2022

            The Redeemed team removed my furnace to install a new one. The furnace they had brought to replace the old one was the wrong size so they had to go back to the warehouse to get the right size. They did this twice before they realized that don't even have the correct furnace in stock and had to order it. So they put the old furnace back in and when they did so, they didn't tighten any of the fittings. As they were leaving, I said, 'I smell gas.' The installer told me that was normal when removing/installing a furnace. I left my house for about 5 hours and when I returned the smell of gas was so strong in the house I got an instant headache. I called 911 and they told me to get out of the house immediately. I grabbed my 3 dogs and got out of there. The fire department and **** Utilities arrived, turned off the gas and aired out my house. Neither could believe that such shoddy work was done with something as dangerous as gas. The fire department remarked that it was a miracle that the dogs were even alive. A week later I got the new furnace put in. I wanted to speak to the owner about this whole situation but no one would put me in touch with him. When I finally spoke to the manager, his attitude was, 'you got your furnace put in so what else do you want? There was no real apology. Nothing about looking into the gas leak situation so this doesn't happen to someone else. Nothing. The manager was just rude and uncaring. Be careful hiring this company. You run the risk of your house exploding from a gas leak. They have no idea what some of their installers are doing.

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

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