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Find a Location

Arrow Heating & Cooling Inc has 1 locations, listed below.

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    Business ProfileforArrow Heating & Cooling Inc

    Air Conditioning Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/26/2017

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    HVAC,

    A/C Repair,

    Furnace Repair,

    Heat pumps,

    Indoor Air Quality,

    Programmable Thermostats,

    Products & Services

    AC Repair, Furnace Repair, Heat Pumps, Indoor Air Quality

    Business Details

    Location of This Business
    6336 N Lakeshore Dr, Byrnes Mill, MO 63051-1122
    BBB File Opened:
    4/12/2017
    Years in Business:
    30
    Business Started:
    6/18/1993
    Business Incorporated:
    6/18/1993
    Accredited Since:
    4/26/2017
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    7:00 AM - 5:00 PM
    T:
    7:00 AM - 5:00 PM
    W:
    7:00 AM - 5:00 PM
    Th:
    7:00 AM - 5:00 PM
    F:
    7:00 AM - 5:00 PM
    Sa:
    By Appt. Only
    Su:
    By Appt. Only
    Business Management
    • Mr. Jeffrey W Eschbach, Owner
    Contact Information

    Principal

    • Mr. Jeffrey W Eschbach, Owner

    Customer Contact

    • Mr. Jeffrey W Eschbach, Owner
    • Denise Eschbach, Office Manager

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/11/2021

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I have a home warranty but I paid this company $700. I had Ameren come out to check the meter. They checked the house out and found 6 pin hole leaks. I called the warranty company and they sent out Arrow Heating and Cooling. He found out that I had other claims with the warranty company. He said he had a helper coming to help. I was next door and told him to call me if he needed me. We would have to have the gas turned back on due to the leaks. He was sent to repair the pipes; he was to build the warranty company. He called them from my home and was arguing about the drive time. He told them that the pipes were galvanized and rusted, which they are not. The Ameren guy came out that same day to turn the gas on. He checked the work. The man from Arrow demanded cash from me. The Arrow man said more pipe was used than actually was. I have a document from the Ameren man attesting to the amount of pipe that was used. He used less than 5 feet of pipe.  I have asked for documentation from him for what he submitted to the warranty company and have given him a deadline.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

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