Business ProfileforEmpire Comfort Systems

Converted my fireplace to gas in August so it would be ready by the fall. My fireplace rep bought and installed the *** vent free gas insert with black interior and fireglass. Day one, the interior parts arrived "barely hanging on" and were LEAKING GAS into my home, and if I wasn't vigilant enough to notice and have someone perform a safety check when everyone was telling me it was a new unit smell and would go away, the dog and I could have been poisoned or dead. Once the leak was fixed, it remained on pilot until 1 month later, on the first cold day, when I used the unit. Less than 20 MINUTES on, and both the fire and the pilot light went out. Remote said it was still on "fire". Pilot will now NOT stay lit when I remove my hand from the k*** Called my rep because Empire has no customer service help at all and you have to go through your dealer, but THEY can't schedule me for over a month, to come inspect my BROKEN BRAND NEW UNIT, well into the fall season!! So now I'm stuck waiting for them, as the ones who hold my purchase info and connection to Empire and this horrible product, when I planned to actually use a fireplace in the fall!!