Business ProfileforEaster Fence Co

Hired this company to install a driveway gate. I paid half up front and waited almost three months for them to begin the project. Once they started the projected they have complications with having the proper materials to complete the project. They kept showing up to the project and leaving due to not having the correct materials to complete the project. A three day job took almost 8 months to complete and they over drafted my account and tried to justify the overdraft by claiming it was owed for interest. There is a real communication disconnect between the installers and the office managers. This company will take your funds up front and start your project later and work on your project part time while they work on other projects at the same time. Be cautious when using this company make sure you everything is in writing and payment arrangements are clearly established on paper.

We received a contract for this job on February 8, 2024. We started the work on May 9th and completed it on May 11th. We have pictures of a beautiful job with nice custom work across a curb separating the customer's sidewalk and driveway. The customer complained that he did not like the standard latch that came with the fence. We offered a free upgrade to a double-locking latch, but unfortunately the latch would not work on this application due to lack of space. We offered several other latch alternatives. Twice we scheduled an appointment and the customer stood us up. For four (4) months he did not pay the balance due or respond to voicemail messages. Finally, after we informed him that we were going to turn the case over to our attorney, he agreed to pay in full. We offered to waive the interest if he paid in full by December 12th. Note that this was 7 months after we completed the job. He failed to meet the payment date and the interest charges therefore remained. He does make a good recommendation when saying, make sure everything is in writing and payment arrangements are clearly established on paper. We are a sixty-seven (67) year old, well-established company with a great reputation. Of course we have contracts. Everything is in writing and payment arrangements are clear. This customer apparently just thought he should not have to honor his commitment even though he received a great product and great workmanship. In fact, please check ******** Casenet. I counted thirty (30) cases that this gentleman is or has been involved in. This is ******** only and his mailing address is in ********. He is no stranger to losing cases, but I suspect gets enough out of court settlements to consider lawsuits a good side gig. We are one of the cases on Casenet. It is Case Number 24SL-SC00089-01. He had taken us to small claims court and his case was thrown out. The judge actually threatened him with contempt of court and jail time. Review sites like the BBB or great tools for the consumer. I wish there was a similar site that companies could use before doing work for individuals.