103 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Steven A
1 star03/22/2024
This company is refusing to cover my Audi 2013 with a oil leak. It's covered but they said it's improperly repaired by other place. We bought directly from ******** with Tru Warranty. We only taken it to Audi for Maintenance. So they are trying to find a way to not repair.
TruWarranty Response
03/25/2024
Dear *****,
Thank you for reaching out regarding your claim. Upon thorough investigation and careful consideration, it has been determined that the vehicle in question had undergone a prior repair that did not meet the necessary standards, resulting in a persistent oil leak over an extended period.
In accordance with our policies and procedures, we are unable to approve the claim under these circumstances. We understand the importance of resolving this matter promptly and efficiently. Therefore, we strongly recommend contacting the repair facility responsible for the initial repair to address the issue and seek warrantied coverage directly from them.
For further clarification or assistance regarding your claim, please do not hesitate to contact our dedicated claims department at ********************************** We remain committed to providing exceptional service and ensuring the satisfaction of our valued customers.
Thank you for your understanding and cooperation.
Sincerely,Review from Ronald A
5 stars01/07/2024
Thank you very much for honoring my policy on my Audi Q7!All I had to do was pay my deductible after the dealership submitted all the required documents,my repair bill was extremely expensive and your company covered 100% of there portion,thanks again.**************** from *********,**.Review from Stephanie P
1 star12/20/2023
I was required to purchase this insurance to obtain my vehicle loan. My vehicle was declared a total loss in November and when I attempted to use my GAP insurance to pay the remainder of the loan they denied. Initially they said that my vehicle had been refinanced or something else which was inaccurate. I appealed again and they stated the vehicle was undervalued by the insurance company so I was again denied. The loan company wants their money. I can't get another loan to buy a car.Review from Joshua J
1 star12/19/2023
This company is a ripoff. I purchased the true warranty extended warranty on my 2014 F-150 when I purchased it from the lot. A year after having the truck I had some major engine issues, all of which are covered under the policy of my warranty. I took it to a dealership with certified technicians. They diagnose the problem and sent all of the paperwork to true warranty to be approved for repair. True warranty sent out a private technician to review their findings and he agreed that the fix they had presented was proper and needed to be done. Two days later. True warranty declined and denied our claim saying that the issue was known by ****. Therefore, they were not responsible to fix it. Again, everything that needed to be fixed was covered under my policy. This company is a scam and a rip-off and should be shut down!Review from Michael G
1 star12/11/2023
I was not informed verbally about coverage and wasnt reimbursed for out of pocket costsTruWarranty Response
12/12/2023
Hello *******, Our team would be glad to help you with your concerns. However, with the limited information we have in our hands, we were not able to locate your case.For ** to be able to better assist you, please send your contract # and VIN # to our emails ********************************** and ********************************** Our team will contact you shortly after.Thank you for your time.Review from Stephanie T
1 star11/18/2023
I bought the gap coverage, 3 months later my car was totaled I was out the car and the money still owed on it. They denied claim. It was a hit and run accident I was not at fault. I will never use this company or recommend itTruWarranty Response
11/20/2023
Hello *********, Thank you for reaching out to us and submitting an appeal for your claim, our team is working on the appeal and will be reaching out to you.We appreciate your patience.Review from Alexey L
1 star08/14/2023
At the time of used car purchase I was told that I have to purchase the ExoBundle warranty, otherwise they won't sell me the car. I called the Truwarranty number and was told to simply fill the cancellation form. I purchased the car and filled the form. The answer was "your warranty cannot be cancelled, contact the dealer". I contacted the dealer and they refuse to cancel too. 3980$ for fake warranty. I will seek a legal help in this case, for sure!TruWarranty Response
08/15/2023
The customer submitted an online cancellation request after business hours on Friday, August 11. On Monday, August 14, truWarranty confirmed in writing to the customer that they would honor the request and truWarranty voided the contract. truWarranty made the dealership aware of the cancellation request on August 14 and advised the customer that the dealership is responsible for the refund as they are the party currently in possession of the funds. truWarranty was never paid for the customers contract so cannot issue a refund.TruWarranty Response
08/15/2023
The customer submitted an online cancellation request after business hours on Friday, August 11. On Monday, August 14, truWarranty confirmed in writing to the customer that they would honor the request and truWarranty voided the contract. truWarranty made the dealership aware of the cancellation request on August 14 and advised the customer that the dealership is responsible for the refund as they are the party currently in possession of the funds. truWarranty was never paid for the customers contract so cannot issue a refund.Review from Melissa Styden M
1 star07/14/2023
This place doesnt deserve not one ****** star. DO NOT PURCHASE THIS WARRANTY THEY WILL NOT COVER REPAIRS!!! WITH THESE CHEAP A******* IS LIKE HAVING NO WARRANTY AT ALL. This warranty company was THE BIGGEST MISTAKE I MADE. I would have rather threw the money I purchased to the homeless on the street or threw it out of my window then to these ****** idiots!!!!!TruWarranty Response
08/15/2023
On the first inspection, the customer had a claim denial for continued operation in a failed state low on coolant with a leaking radiator, as well as vehicle overheating condition.The customer took the vehicle to a second facility and on the second inspection was confirmed that an additional **************************************************** a failed state.Review from James S
1 star05/31/2023
I purchased a car and a warranty. I paid off car and then sold it. Truwarranty refuses to refund the balance of unused warranty. They atate I can get the money from the dealer or loan company. The money for the warranty was paid to them by the loan company and they are keeping the balance. They are crooked. I will never buy another warranty from any company again.TruWarranty Response
06/01/2023
The customer submitted his cancellation through our website. That submission let us know they no longer want our warranty. We forward all the paperwork to the dealership, and they are responsible for the cancellation, the process can take up to six weeks.
The dealership in this case hasn't canceled the customer's contract yet.
The customer has financed the vehicle, the amount financed includes the warranty and the vehicle purchased. When the policy is canceled the refund transaction will be between the dealer and the lien holder. The dealer will be responsible for refunding the money to the lien holder. If the vehicle it's paid off, with no lien, they will refund the warranty to the customer.
We recommend the customer contacts the dealership directly for cancellation updates.TruWarranty Response
06/01/2023
In addition, TruWarranty does not condone this kind of behavior. Therefore, we have terminated the dealership in question, considering they are not a good fit as our client.
Review from Richard P
1 star04/24/2023
My Cadillac had to get serviced for the transmission and while there they found out that the cam camshaft was bad so I called the warranty and they said that they would cover that as well but due to the fact it would need a services technician from the warranty company look at it they would need to tear it apart again. I needed my car to drive and also needed to test the transmission. When I returned it the warranty decided they wouldnt cover it because Im just over the mileage so now my vehicles tour part at the dealership, the warranty will not cover it and I dont have the funds to pay for it and it was all due to the approval of the lady on the phone telling me that the warranty would cover it being fixed.TruWarranty Response
04/28/2023
The customer and repair facility were informed that we had received a repair order and estimate that was before the mileage expiration a claim would be covered. We are being informed after the contract is expired that they "diagnosed it before the expiration". We have not received anything in writing to validate this. Mileage at time of call in was more than **** miles after contract expiration.
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