Business ProfileforNew Age Dental Care

On July 7th of 2021, I paid New Age Dental Care $5,241.60 in cash for my Invisalign Program. I was told that this program would include all of my trays, the work done throughout the program, and the retainer that would come following the program. I started the program on July 23rd and had 5 check-ups between then and November 5th. One of these visits included work on a couple of brackets that had come off. During this time, my husband and I found out that we were being relocated due to his work. I realized that I was going to have to transfer my program to a new location near our new home in Buffalo, Minnesota. New Age Dental offered a virtual program which would require me to do video calls, and send pictures of my teeth throughout the remainder of the program. It would require that I travel the 9 hours back to Saint Louis at the end of the program to have the brackets removed, and be fitted for the retainer. This would require additional fees for travel including gas and/or airline tickets, and taken up PTO time. My orthodontist in Minnesota suggested that I request that the program be transferred. The estimate they gave me was around 6k for all the work they would do for me throughout the remainder of my program. When I told them I had already financially invested in the program, they said I should get a refund from New Age Dental Care, since they would not be seeing me through to the end of the program, as promised. When New Age Dental Care was asked for a refund, they said that they would not refund a single dollar because I had been given the option to do virtual care. I never signed a contract saying that the amount was non-refundable. I've asked them to send me my records and have received nothing. Now I have no money to continue with a local provider. New Age Dental Care has put me in a position where my options are either to go without care or to spend more money than what I paid for the program that was promised to me. I desire a refund of at least $2,500