Business ProfileforScott Credit Union

TLDR: Scott Credit Union messed up rolling over my auto loan, and now my credit score dropped from 809 to 651...A car dealership used the wrong VIN for a car purchase in August. It was caught in December and I re-did the purchase paperwork at the dealership. Scott Credit Union rolled over the balance of the loan to a new loan in January. I was paid ahead by thousands of dollars and had a consistent record of paying on the loan (The car loan was $10K for 48-months in August, and I owed less than $4K when they rolled over the loan in January).When Scott Credit Union rolled over the loan, they marked that the old loan was 120+ days late and then closed the loan... even though I was paid way ahead of schedule. Because of this, my credit score instantly dropped over 150 points! Scott Credit Union agreed that an "error" in their system caused this problem, and they reportedly submitted a correction on 2/5/2024. However, based on what I've seen change on my credit report, they just removed their previous comment stating "120+ days late" but not the closed account's status (that also erroneously states it was closed while ******* days late). I've called multiple times without answers, and have not received responses to any voicemail.In the meantime, I've had my disputes at 2 of the credit agencies "verified as accurate" and closed. I've had to have multiple phone conversations to explain the situation and get new disputes submitted just this week. Scott Credit Union has done almost nothing to resolve the issue despite their bank submitting fraudulent information into my credit report. Whether this was a just an accident or not, I'd hope that they would do more to fix their mistake... or at least answer the phone once in a while.