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      Country
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          Find a Location

          Neighbors Credit Union has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Neighbors Credit Union

              6300 S Lindbergh Blvd Saint Louis, MO 63123-7804

              BBB Accredited Business
            • Neighbors Credit Union

              1720 Market St Saint Louis, MO 63166-4001

            • Neighbors Credit Union

              11899 New Halls Ferry Rd Florissant, MO 63033-6926

            • Neighbors Credit Union

              355 Howdershell Rd Florissant, MO 63031-6315

            • Neighbors Credit Union

              8935 Jennings Station Rd Saint Louis, MO 63136

            Business ProfileforNeighbors Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            15 complaints closed in last 3 years

            7 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/25/2000

            Years in Business: 96

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            We provide consumer deposit (checking/savings) and loan products, business deposit accounts and commercial loans, home equity and mortgage loans.

            Business Details

            This is a multi-location business.

            Find a Location

            Neighbors Credit Union has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Neighbors Credit Union

                6300 S Lindbergh Blvd Saint Louis, MO 63123-7804

                BBB Accredited Business
              • Neighbors Credit Union

                1720 Market St Saint Louis, MO 63166-4001

              • Neighbors Credit Union

                11899 New Halls Ferry Rd Florissant, MO 63033-6926

              • Neighbors Credit Union

                355 Howdershell Rd Florissant, MO 63031-6315

              • Neighbors Credit Union

                8935 Jennings Station Rd Saint Louis, MO 63136

              BBB File Opened:
              7/25/2000
              Years in Business:
              96
              Business Started:
              3/1/1928
              Business Started Locally:
              3/1/1928
              Accredited Since:
              7/25/2000
              Type of Entity:
              Corporation
              Alternate Business Name
              • St Louis Postal Credit Union
              • Neighbor's Credit Union
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:00 PM
              T:
              9:00 AM - 5:00 PM
              W:
              10:00 AM - 5:00 PM
              Th:
              9:00 AM - 5:00 PM
              F:
              9:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Ms. Kendra Martin, Manager of Client Services
              • Ms. Theresa McKee, Accounts Payable Staff
              • Jaime Derecskey, Service Coordinator
              • Jason Heath, President/CEO
              Contact Information

              Principal

              • Jaime Derecskey, Service Coordinator
              • Jason Heath, President/CEO

              Customer Contact

              • Ms. Kendra Martin, Manager of Client Services
              • Ms. Theresa McKee, Accounts Payable Staff
              • Jaime Derecskey, Service Coordinator
              • Jason Heath, President/CEO
              Additional Contact Information

              Fax Numbers

              • (314) 892-9876
                Primary Fax
              • (314) 731-2538
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              15 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/26/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              In July of 2023 my insurance (auto) was switched to a new provider. Upon switching the insurance provider, Neighbors credit union was informed of the change as they are the lien holder on my loan. There are a number of autos on this policy and the lien holder is the same. In September of 2023 forced placed insurance was added to my auto loan with the credit union in the amount of $ 3420.00. I have provided proof of insurance on several occasions. I have also had the insurance provider personally email the required documents to the credit union to clear up any confusion about my coverage. Several employees of the credit union have been contacted and each time the message they convey is that the added insurance will be fully refunded. There has not been a refund to date. The head of Lending was contacted in hopes to help resolve the problem and there has been no response. In addition, not only has my refund not been granted I am also paying interest on this added amount of $3420.00 in which they have stated will not be refunded. They have taken no action to resolve the problem. It is not fair that I have to pay interest on an add on that should have never been added in the first place. It also should not take an organization an entire month to fix the problem. The lack of accountability is ridiculous. The fact that this issue has not been resolved in over a month clearly shows that they do not want my business in the future.
              Read More

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Renay P

              1 star

              08/20/2023

              Not sure where to start with this review. I'm still in shock. Several weeks ago we applied for a small loan to purchase a used car. Once we were approved we proceeded to look for a car. It was difficult finding a car for **** which is what we asked for so we called back to see if we could get more. We're on a fixed income and the higher amount was denied so we kept looking for a car for around ****. BTW we checked earlier to see if our loan was still good and was told we had until the 20th to use the loan before having to reapply. Finally the day came. We found a car. It was 900 over the loan amount which we were prepared to pay, however the loan officer stated she would see if she could get the 900 financed. Off we go to pick up our car because at this point we're only waiting for an answer on 900. Much to our surprise we're at the car dealership and get a call that they (Neighbors Credit Union) changed their mind and decided not to give us a loan at all. Shocked doesn't begin to describe my reaction after all the loan was approved 3 weeks now just waiting for us to find a car. We've been with neighbors 30 plus years. You'd think if they changed their mind they had time to tell us before we got to the dealership and sat in front of our salesman. The reason they gave was debt to income ratio. "You have a good score but you debt to income ratio is too high. Aren't you suppose to make that decision during the loan process. Our debt to income ratio had improved since the loan was approved because we had paid on our debt and had no new charges. Neighbors you need to do better.

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

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