219 Customer Reviews
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Review from Thomas J
1 star04/03/2024
What a horrible experience. They tell you they have exclusivity on their products and they dont. They start with one price lower three times and when you say no, then somebody else will call from an office reschedule the meeting and offer you an even lower price. Not the kind of people I want to do business with.
Midtown Home Improvements Inc. Response
04/04/2024
Thank you for taking the time to share your feedback. We take your concerns very seriously and would like to assure you that providing a positive and transparent experience for our customers is of utmost importance to us. It is never our intention to mislead or inconvenience our customers, and we deeply regret if you felt this was the case. We understand that trust and integrity are fundamental in any business relationship, and we strive to uphold these values. If you would be willing to provide further details about your experience or discuss your concerns in more detail, we would welcome the opportunity to speak with you directly. Please feel free to reach out to our team at ************ at your earliest convenience.
Thank you,
Midtown Home Improvements
Review from Debbie M
5 stars03/27/2024
The company was very professional and their products are the highest quality. Our new windows were installed ahead of schedule and completed in 1 day!I would highly recommend Midtown Home Improvements.Midtown Home Improvements Inc. Response
03/28/2024
Thank you for taking the time to share your feedback regarding your recent experience with Midtown Home Improvements. We greatly appreciate your kind words and are thrilled to learn that you found our company to be professional and our products of the highest quality. Efficiency and excellence are core values that we prioritize in every aspect of our operations, from product selection to installation. We are delighted to hear that your new windows were installed ahead of schedule and completed in just one day. Your satisfaction and convenience are paramount to us, and we are pleased that we could meet and exceed your expectations in this regard. Should you require any further assistance or have any questions in the future, please do not hesitate to reach out to our team. We are committed to continuing to provide you with exceptional service and high-quality products for all your home improvement needs.Review from Kathy L
5 stars03/27/2024
Just finish a sales call with **** and ****** from Midtown. Very happy with the level of detail and information they provided to us. Explained the entire process in detail and answered every question. Looking forward to our new patio project.Midtown Home Improvements Inc. Response
03/28/2024
Thank you for taking the time to share your experience with Midtown Home Improvements! At Midtown, we strive to ensure that each customer receives clear and comprehensive explanations of our processes, as well as prompt and thorough responses to any questions or concerns. Knowing that **** and ****** were able to deliver on this commitment reinforces our dedication to providing exceptional service to all our customers! We are equally excited to embark on your new patio project and are committed to delivering results that meet and exceed your expectations. Should you have any further inquiries or require additional assistance as we progress, please do not hesitate to reach out to us. Your satisfaction remains our top priority throughout every stage of your project.Review from Chis B
1 star03/26/2024
Be very careful with these people. I got connected with them at a home expo this past weekend. I was looking for a quote on a standard PVC fence. Average size backyard. This sleazy guy came out yesterday giving his sales pitch. He had a page in his notebook talking about liens as in on your home!! By then, I already knew he was a ***** and rushed him along with his oily presentation. Bottom line: $59,000 for a high-end fence and $33,000 for a low end fence. I told him to get off my property. I checked them out on the BBB looks like they've switched profiles a few times. They have only been accredited with the Better Business Bureau since 2021. But if you look at the complaints, you will see that they have PLENTY and most of them are about service and fees. Beware of predators. I received two other quotes and they were both LESS than ******. Do your homework!Midtown Home Improvements Inc. Response
03/29/2024
Thank you for providing your feedback. We apologize for any inconvenience you may have encountered when receiving pricing on your fence project. Regarding your comments about pricing, we strive to provide transparent and competitive pricing based on the quality of our products and services. Our fence prices are competitive with reputable companies in the area offering similar quality. We value quality over quantity, and our 34 years in business attest to our commitment to excellence.
We appreciate your diligence in researching our company, and we acknowledge that maintaining a positive reputation is crucial. Our business has been accredited with the Better Business Bureau since September 1990, and there have been no other profiles used for our business.
It's unfortunate your experience led to this opinion before experiencing our service. We wish you success in finding the perfect fence for your home, and if you ever reconsider, we'd be happy to assist.
Review from Caitlin R
1 star02/21/2024
Id give zero stars if I could. DO BUSINESS WITH THEM AT YOUR OWN RISK.Midtown came and solicited business in our neighborhood and caught us outside. The sales guy convinced ** to get a quote done for a deck we were thinking about replacing in the future. We clearly stated we didnt intend to get a deck done right away. The initial sales person was 45 minutes late to the appt scheduled so we rescheduled. The second sales rep came by on a Thursday at 5:30 and would not leave despite being told repeatedly that we were not interested in taking out a loan and just wanted a quote. He overstayed his welcome right until 9PM when we agreed to a monthly loan and a deck after hours of him pushing us. We knew we had 3 business days to back out of the loan so we called the following Tuesday (Monday was a federal holiday so not a business day) and said we were exercising our right per the contract to cancel. The person on the phone refused to accept I wanted to cancel and instead sent someone else out to our home where we had the papers ready and waiting to hand off for cancellation. That sales person REFUSED our cancellation request too. WOULD NOT KEAVE IUR HOUSE after being repeatedly asked to leave. Implied that Midtown would *** us and that we were stuck with the deck and loan whether we wanted it or not even though the contract THEY presented and we signed stated we were within our right to cancel timeframe. My spouse had to threaten this sales person and nearly call the cops to get them to leave our house. We dropped off our cancellation request at their office on the 3rd business day and the receptionist attempted to also argue with us that we were stuck with them and the loan EVEN THOUGH THE CONTRACT PLAINLY STATED THE CANCELLATION DATE. We finally got our signatures and will NEVER recommend Midtown to anyone because they are RUDE, PUSHY, HORRIBLE, and ATTEMPT TO LIE TO GET THEIR BUSINESS. They provide a contract they are UNWILLING TO FOLLOW AND HONOR.Midtown Home Improvements Inc. Response
02/23/2024
Dear ******************,
We hope this message finds you well. We would like to extend our sincere apologies for the experience you recently encountered.. Your feedback is invaluable to us, and we truly appreciate your time in bringing this matter to our attention. Please be informed that our General Manager took immediate action upon learning of your concerns, reaching out to you prior to the posting of your review to express our apologies. Rest assured, we have addressed the matter internally to ensure a more seamless and satisfactory experience for our valued customers.
During a conversation with our General Manager, he clarified that we fully respect your right to cancel, and we acknowledge that you have already initiated the cancellation process. Your cancellation has been successfully processed.
We understand the importance of customer satisfaction and strive to rectify any shortcomings promptly. If there are any additional concerns or if you require further assistance, please do not hesitate to reach out to us directly. Your satisfaction remains our top priority.
Thank you,
Midtown Home Improvements
Review from Chaney B
1 star02/16/2024
This company is the most unprofessional people every and truly disrespect women as a whole. I would not do business with them at allMidtown Home Improvements Inc. Response
02/20/2024
Upon careful review of our records, we regret to inform you that we were unable to locate your name as a lead or a customer associated with any ongoing projects in our system. To assist us in addressing this matter promptly, could you kindly provide additional details such as the project name or any specific identifiers associated with your engagement? We appreciate your understanding and cooperation in this matter. If you have any further questions or concerns, please feel free to reach out to us directly. We value your feedback and look forward to resolving this issue to your satisfaction.Review from Coleen P
5 stars11/16/2023
********************* has been my go to salesman anytime I need more improvements done in my home!! He is the best!! he gives me fair pricing and he explains everything that they will be doing and the timeframe involved!!!!!!!Review from Joy R
5 stars11/16/2023
Great customer service! Had a great experience with Project Manager, *********************. I replaced all my windows. He was very knowledgeable and patient with me as I asked questions. Installation went smooth and communication throughout the process was great. Would definitely work with them again and would request **** as my project manager.Review from Jordan D
5 stars11/16/2023
I recently had the pleasure of working with *********************, the project manager at Midtown Home Improvement, and I couldn't be happier with the roofing work I had their team do for me. ****'s professionalism, attention to detail, and commitment to customer satisfaction truly stood out. The project was completed on time, within budget, and the quality of the work exceeded my expectations. I highly recommend **** and the Midtown ********************* for any home improvement needs.Review from Joleen V
5 stars11/16/2023
This is a great company that fills all the promises they make , and theyre employees are amazing *********** with **** line they dont come any better!!!!
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