Business ProfileforCertaPro Painters of Kirkwood/Ladue

At 79 years of age it seems that I am still learning. In my early discussions with CertaPro of Kirkwood/Ladue it appeared as though the work I needed done would be in capable hands. It was explained to CertaPro that I wanted to know the full amount for all of the work, which included the repair of some of the wood trim around the outside of my windows that were to be painted. The cost for the repair work kept getting pushed back, unanswered. I received the firm cost on the painting, but it did not include the repair cost. They were told again that I needed a firm cost on all of the work, including the repair work before they got started on the project. I explained that I was on a fixed income and needed to know the complete cost before they started work. On the day they were to start work they introduced me to the person who would be doing the repair work. After looking at the repair that would be needed he said it should not be a problem; just some wood filler here and there and a little patchwork that wouldn’t amount to anything. Thinking that meant that there would be no additional cost I gave them the go-ahead to start work. Turns out the wood filler and little patchwork cost me an additional $353.00 above the agreed to amount. I begrudgingly paid the amount requested plus the hidden extra cost, but I will not be using CertaPro Painters ever again. Nor will I be providing the five referrals (two in the Manchester/Ballwin area, two in the Wentzville area, and one in Ladue) that I planned on giving them at a time when my expectations were at a higher level; before post job reality set in. Following are the list of reasons why I am disappointed in the way this job was handled: 1. Not holding to a fixed price as requested and discussed. I could have reduced the job size to keep it within budget. This was mentioned multiple times as we discussed and walked through the job beforehand. While on a fixed income I have to be very careful not to get over-extended on exp