Business ProfileforSaint Louis Bank

I have a prepaid MasterCard from St. Louis Bank. I noticed on 12/13/21 that there was an unauthorized charge of $152.24 on the card on 8/2/21. I immediately disputed this charge by fax. I got a letter in the mail dated 12/14/21 that they received my dispute. I was still unable to use the card, so on 12/31/21 I called ************ on the back of the card and spoke with *******. I was told that the card was inactive due to fraud activity investigation, which could take 90 days. On 1/3/22, I received a letter dated 12/16/21 that the money was posted to my account and my claim was closed. I called the number again and spoke with **** and was told a new card was being sent to me and it was mailed on 12/21/21. I hadnt received it on 1/21/22, so I called and spoke with Alee. He said a new card would be sent and it would take **** days. On 2/17/22, I still had not received the card and called again and spoke with ****. He said they would again send another card but there would be a $5 charge to send it again. I have still not received the card, which should have $190.60 total on it. When I call the number on the card, it says I have $190.60 on it, but I have no access to this money and dont believe a new card has ever been sent, although I have been told that one was sent 3 times now. I never requested a new card be sent. I just want the money that should be on the card and available for use.