This Business Is Not BBB Accredited

VSC Marketing Group d/b/a Repair Defense Network

VSC Marketing Group d/b/a Repair Defense Network

(800) 466-5933

VSC Marketing Group d/b/a Repair Defense Network

6 years in business
500 Northwest Plz STE 1200
Saint Ann, MO 63074-2226
Additional Phone Numbers
  • (888) 840-5424
  • (877) 470-5878
  • (866) 978-9367
Additional Website Addresses
BBB File Opened: 09/13/2011
Business Started: 05/16/2011
Business Started Locally: 05/16/2011
Type of Entity
Limited Liability Company
Business Management
  • Ellie Sutherland, Director
Business Category
  • Auto Service Contract Companies
  • Auto Warranty Processing Service
  • Auto Warranty Service
  • Auto Warranty Plans
  • Automobile Pre-Paid Maintenance Plans
  • Extended Warranty Contract Service Companies

Alternate Business Names
  • Repair Defense Network
  • CarSure


Pattern of Complaint

BBB is urging consumers to use caution when considering doing business with VSC Marketing Group D/B/A Repair Defense Network. BBB has received numerous complaints alleging denial of consumers warranty claims, failure to cancel policies, failure to issue refunds, misleading advertising and overall poor customer service.

On August 23, 2016, BBB mailed a letter to the business with concerns regarding the pattern of complaints.  BBB received a reply... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for VSC Marketing Group d/b/a Repair Defense Network include:

  • Failure to respond to 1 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

VSC Marketing Group d/b/a Repair Defense Network


VSC Marketing Group d/b/a Repair Defense Network

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