This Business Is Not BBB Accredited

Protection Direct

Protection Direct

(877) 398-6297

Protection Direct

10 years in business
1301 Jamie Ln
Waterloo, IL 62298-5569
Additional Phone Numbers
  • (800) 986-3609
  • (877) 728-6040
  • (877) 398-6296
  • (800) 981-5097
  • (877) 398-6291
  • (877) 395-6337
  • (877) 241-1195
  • (877) 392-3621
  • (877) 241-1193
  • (800) 981-5097
  • (800) 8ex-t108
  • (877) 728-6041
  • (877) 987-7346
  • (866) 989-4639
  • (618) 939-1005
  • (618) 939-1005
Additional Email Addresses
BBB File Opened: 10/03/2006
Business Started: 08/11/2006
Business Started Locally: 08/11/2006
Business Incorporated: 09/21/2011 in IL
Type of Entity
Limited Liability Company
Business Management
  • Jason Svoboda
  • Jacob Gehrs, General Manager
  • Quentin McClung
  • Nathan Petty
  • Lisa Turner
Business Category
  • Auto Service Contract Companies
  • Auto Warranty Processing Service
  • Auto Warranty Service
  • Auto Warranty Plans
  • Automobile Pre-Paid Maintenance Plans
  • Extended Warranty Contract Service Companies

Alternate Business Names
  • Service Protection Direct
  • Txen Partners, LLC


Pattern of Complaint

BBB is urging consumers to use caution when considering doing business with Protection Direct. BBB has received numerous complaints alleging warranty/guarantee issues, failure to issue refunds, consumers have difficulty cancelling contracts and overall poor customer service.

On June 19, 2015, BBB sent a letter to Protection Direct with concerns about the pattern of complaints.

On June 9, 2015, Protection Direct responded to this letter.  We hav... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Protection Direct include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Protection Direct


Protection Direct

Customer Review Rating:


Composite Score: