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            Business ProfileNational Vehicle Protection Services

            Auto Service Contract Companies

            Current Alerts For This Business

            Pattern of Complaint:

            Better Business Bureau is advising consumers to use caution when considering doing business with National Vehicle Protection Services.  BBB has received a pattern of consumer complaints alleging failure to make repairs and that they received harassing sales calls or solicitations, even after the consumer requested that they cease.

            Contact Information

            770 Spirit of Saint Louis Blvd

            Chesterfield, MO 63005

            Visit Website
            (877) 515-9966

            Customer Reviews

            2.22/5

            Average of 27 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            36 complaints closed in last 3 years

            20 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            770 Spirit of Saint Louis Blvd, Chesterfield, MO 63005
            BBB File Opened:
            11/8/2007
            Years in Business:
            16
            Business Started:
            5/2/2007
            Business Started Locally:
            5/2/2007
            Business Incorporated:
            5/2/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • N.V.P.S.
            • National Vehicle Protection Services Inc.
            • Dealership Warranties
            Business Management
            • Mr. Eric Gerhardt, Co-Owner
            • Mr. Chris Riley, Co-Owner
            • Ms. Nicole Taylor, Operations Manager
            Contact Information

            Principal

            • Mr. Eric Gerhardt, Co-Owner

            Customer Contact

            • Mr. Eric Gerhardt, Co-Owner
            • Ms. Nicole Taylor, Operations Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            36 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            Wife receives letters from this organization @ every month. use of terms such as TIME SENSITIVE, TIME RUNNIG OUT!, Warns that we are financially responsible for repair if our warranty expires and notes that we HAVE NOT CONTACTED us to get the service contract up to date.I have requested that they delete her name from the mailing list. These notices are disturbing, aggressive and cause emotional distress. we continue to get them, they have not stopped.I placed extended coverage elsewhere. The individual I spoke with today aggressively questioned me as to the amount paid, when I placed it and when I refused he became even more belligerent- so far as to have me consider cancellation and let him price out his plan. I refused and again requested being removed from the mailing list. He did tell me that he had already removed us from the list, which will remain to be seen. My bet says, since they have not done so in the past, it won't happen this time either.
            Read More
            Read 35 More Complaints

            Customer Reviews

            27 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Larry B

            03/13/2024

            I received a letter from my **** dealership about this company. I was very skeptical and very nervous about purchasing a 3rd party warranty through these guys. I am so grateful I did! The transmission on my F250 started to fail. I took it to the **** dealership and they informed me it needed an entirely new transmission at almost 8 thousand dollars. NVPS sent an inspector out that looked over the claim and checked the truck out. They approved it on the spot. What could've cost me almost 10 grand ended up being a mere $109.00 deductible. I see a lot of people complaining about this warranty company. I believe upkeep and maintenance is key. Change your oil. Flush your coolant. Do preventative maintenance. If you don't, they won't cover costs because of unnecessary wear and tear. This company is a great company and is definitely legit. I would highly recommend them.
            Read 26 More Customer Reviews

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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